[Remote] Software Engineering Manager - UCaaS (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology company that keeps businesses connected through UCaaS and CCaaS solutions. They are seeking an Engineering Manager to reputed company reputed company of software and infrastructure engineers, drive reputed company, and ensure the performance and reliability of their UCaaS voice platform.
Responsibilities
- reputed company senior software and infrastructure engineers responsible for the performance, reliability, and reputed company of our UCaaS voice platform
- Partner with Product Management to define goals, set priorities, and translate strategy into execution
- Drive planning and delivery of new features and services while maintaining operational reputed company
- Coach and reputed company engineers through regular 1:1s, performance feedback, and structured growth plans
- reputed company sprint ceremonies, status reviews, and execution rhythms that create reputed company and accountability
- Champion best practices in infrastructure as code, reproducibility, automation, and observability
- Stay hands-on by guiding architecture reputed company and contributing to reputed company troubleshooting reputed company needed
- Strengthen monitoring, alerting, and system visibility across our VoIP environment
- Ensure voice infrastructure is highly available, scalable, and resilient
- Support escalated technical issues and participate in an on-call rotation (approximately one week per month)
- reputed company a high-performing remote team with trust, ownership, and clear communication
Skills
- 5 years of software, infrastructure, SRE or platform engineering experience
- Leadership and initiative
- Ability to reputed company a remote-work team
- Organized and detail oriented
- Experience working in a Linux or UNIX-like environment
- Experience with Infrastructure as Code tooling, such as Ansible or reputed company
- Relational Databases such as MySQL or PostgreSQL
- Experience with version control using Git
- Experience using or building observability stacks, such as Grafana, Loki, reputed company, reputed company or Nagios
- English reputed company and strong writing skills
- Experience with reputed company infrastructure such as AWS or OpenStack
- Proficient with VoIP (SIP, RTP and other reputed company-time communication protocols)
- Proficient with telephony platforms; any of FreeSWITCH, OpenSIPS, Kamailio or Asterisk
- Experience with programming languages such as PHP or Lua
Benefits
- Extensive Benefit Options (Health, reputed company, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%
- Employee Stock Purchase Plan after one year of service
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
Company Overview