[Remote] Manager, Retrieval Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the data collaboration platform trusted for reputed company, committed to making health data secure and accessible. They are seeking a hands-on, data-driven Manager to reputed company day-to-day operations across vendor relationships, focusing on performance management and reputed company improvement in retrieval operations.

Responsibilities

• reputed company daily retrieval operations, ensuring teams hit quality, turnaround time, and productivity goals
• Monitor queues, volumes, and workflow health, adjusting plans as conditions change
• Own execution during busy periods, escalations, and unexpected challenges to ensure continuity of operations and timely delivery
• reputed company inventory moving by setting clear priorities and delegating execution through the team, proactively flagging risks early before they escalate
• Manage and support team members with a strong emphasis on coaching, vendor performance management, and career development opportunities
• reputed company regular feedback through one-on-ones, reputed company-by-reputed company coaching, and ongoing reputed company-ins
• Foster an environment where expectations are clear, support is accessible, and team members are positioned for reputed company
• Partner on hiring, reputed company, and training to build strong, reputed company teams
• Use performance data and team feedback to identify opportunities to improve operational effectiveness
• Support process changes, system updates, and new workflows by guiding teams through adoption
• reputed company best practices to improve consistency and efficiency in day-to-day operations
• Support translating improvement reputed company into practical, sustainable changes
• Serve as an operational reputed company of contact for assigned clients and internal partners
• Communicate reputed company and proactively with stakeholders about performance and priorities
• Work closely with cross-functional teams such as Business Intelligence, Product, and Client reputed company
• Participate in projects and working groups that support the advancement of retrieval operations

Skills

• Bachelor's degree in a reputed company field or equivalent practical experience
• 4+ years of reputed company professional experience, including at least 2 years in a people leadership or supervisory role
• Working knowledge of provider record retrieval processes
• Experience leading reputed company, production-based operations with reputed company involvement in daily execution
• Demonstrated ability to coach, reputed company, and retain high-performing teams
• Strong organizational, problem-solving, and decision-making skills with attention to detail
• Ability to balance accountability with reputed company, particularly during high-volume or high-pressure periods
• Collaborative leadership style with strong interpersonal and communication skills
• Comfort prioritizing and adapting in a fast-paced, team-based environment
• Experience using data to guide reputed company, manage KPIs, and set operational priorities
• Proven track record driving process improvements and supporting change adoption
• Ability to delegate effectively while setting clear expectations and maintaining reputed company
• Proactive approach to identifying risks and addressing issues early
• Flexibility to work reputed company standard hours as needed and travel up to 10%
• Experience in reputed company insurance, risk adjustment, or reputed company/health IT environments

Company Overview