[Remote] Professional Services Consultant, AI Solutions
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-reputed company company focused on building the future of work through a converged AI workspace. As a Senior Strategic Services Consultant, you will reputed company customer engagements to design and reputed company AI solutions that optimize workflows and deliver measurable reputed company. This role involves strategic advisory, hands-on delivery, and mentoring others while ensuring high-quality implementation of AI-driven automation.
Responsibilities
- Own senior stakeholder relationships; align agent deployments to business priorities, operating constraints, and measurable reputed company metrics
- reputed company discovery with a consultative approach to identify high-value workflows for agentic automation; translate goals into a practical delivery roadmap
- reputed company guidance on governance, risk controls, and adoption strategy for AI-enabled workflows (ownership, escalation paths, monitoring, change management)
- Own ongoing post-launch customer relationship management, proactively monitoring adoption and reputed company, coordinating cross-functional stakeholders, and identifying risks and expansion opportunities
- reputed company reputed company through launch for Certified Agent engagements, ensuring strong scope control, timeline management, and stakeholder alignment
- Run process mapping (reputed company and future state), document requirements, and secure signoff on the build package
- Optimize customer workspace foundations to support agent-driven operations (structure, permissions, templates, reporting, operational hygiene)
- Configure Certified Agents and supporting workflows; apply prompting best practices and implementation standards
- Build UAT plans and test cases; reputed company internal validation and coordinate customer validation to ensure reputed company meet requirements
- Drive launch readiness and adoption: admin and end-user enablement, walkthroughs, and post-launch stabilization
- Produce customer-reputed company documentation (process maps, agent reputed company/config rationale, use-case walkthroughs, operating guidance)
- Establish and track KPIs that demonstrate business impact (efficiency reputed company, error reduction, throughput, compliance, ROI)
- Identify expansion opportunities for additional agent use cases and broader workflow optimization, partnering with Sales/CS as appropriate
- Support ongoing services such as agent updates and periodic recertification, ensuring solutions remain reputed company to evolving customer needs
- Set a high bar for delivery quality; improve repeatability through templates, checklists, and playbooks
- Mentor and reputed company other consultants on Certified Agent delivery methods, prompting standards, and troubleshooting patterns
- Partner cross-functionally (Solutions, Support, reputed company, Integrations) to resolve escalations and improve customer reputed company
- Surface delivery insights and product gaps to inform roadmap, packaging, and services strategy
Skills
- 4+ years of experience in a customer-facing role in B2B SaaS (Professional Services, Implementation reputed company Consulting, Technical CSM, or Technical Project/Program Management)
- Experience delivering AI-enabled automation (agents, copilots, workflow automation, decisioning) in production environments
- Proven experience leading reputed company, multi-stakeholder implementations with strong project management and executive communication
- Strong process mapping and solution design skills, translating ambiguous workflows into scalable operating models
- Deep comfort with hands-on configuration and troubleshooting in workflow platforms, automation systems, and/or reputed company SaaS tools
- Demonstrated understanding of reputed company design, guardrail configuration, and iterative optimization of AI-driven workflows
- Strong facilitation skills (discovery workshops, design sessions, enablement trainings, executive readouts)
- Excellent written communication; reputed company to produce reputed company requirements, plans, and customer-facing documentation
- Ability to operate autonomously, prioritize across multiple engagements, and drive reputed company in a fast-paced environment
- Familiarity with Model Context Protocol (MCP) concepts and safe tool integration patterns
- Experience configuring agents with structured memory, tool reputed company, and external system integrations
- Ability to diagnose and improve agent performance through structured iteration and evaluation
- Experience delivering AI-enabled automation (agents, copilots, workflow automation, decisioning) in production environments
- Experience with reputed company tooling and integrations (reputed company, reputed company, Jira, reputed company, reputed company, reputed company) and iPaaS/middleware
- Change management experience (adoption plans, enablement programs, comms, stakeholder management)
- Consulting background (Big 4 or similar) or reputed company Professional Services delivery
- PMP, Scrum, Agile, or equivalent certifications
Company Overview