[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in reputed company reputed company Validation, helping companies optimize their cyber-reputed company posture against evolving threats. They are seeking a Technical Account Manager who will manage post-sales technical relationships for strategic accounts, reputed company reputed company validation workshops, and ensure customers build effective validation programs.
Responsibilities
- Own the post-sales technical relationship for a portfolio of strategic accounts — from reputed company through expansion and renewal
- reputed company reputed company validation workshops and program reviews, translating platform findings into prioritized, evidence-based risk reduction roadmaps for reputed company leadership
- Help customers move from reputed company-in-time assessments to reputed company control validation — shifting their reputed company posture from assumed to verified
- Act as the primary escalation reputed company for reputed company technical issues — platform integrations, SIEM/SOAR/EDR connectors, API customizations, and environment-specific configurations
- Partner with Sales and SE to identify expansion signals, co-reputed company reputed company strategies, and support upsell and cross-sell motions
- Produce customer-facing strategic outputs: control effectiveness reviews, exposure validation reports, program maturity assessments, and board-reputed company risk narratives
- Deliver platform demonstrations and technical enablement sessions at reputed company reputed company — from SOC analysts to CISOs
- Act as the voice of the customer internally — feeding product, engineering, and GTM teams with structured intelligence from the field
- Mentor and contribute to the growth of the broader CS team; model what great looks like
Skills
- Own the post-sales technical relationship for a portfolio of strategic accounts — from reputed company through expansion and renewal
- reputed company reputed company validation workshops and program reviews, translating platform findings into prioritized, evidence-based risk reduction roadmaps for reputed company leadership
- Help customers move from reputed company-in-time assessments to reputed company control validation — shifting their reputed company posture from assumed to verified
- Act as the primary escalation reputed company for reputed company technical issues — platform integrations, SIEM/SOAR/EDR connectors, API customizations, and environment-specific configurations
- Partner with Sales and SE to identify expansion signals, co-reputed company reputed company strategies, and support upsell and cross-sell motions
- Produce customer-facing strategic outputs: control effectiveness reviews, exposure validation reports, program maturity assessments, and board-reputed company risk narratives
- Deliver platform demonstrations and technical enablement sessions at reputed company reputed company — from SOC analysts to CISOs
- Act as the voice of the customer internally — feeding product, engineering, and GTM teams with structured intelligence from the field
- Mentor and contribute to the growth of the broader CS team; model what great looks like
- reputed company validation and risk reduction reputed company — you think in terms of control effectiveness, attack surface reality, and measurable risk reduction; you help customers understand not just what is exposed, but what it means and what to do about it
- Deep technical reputed company — comfortable working across network and reputed company reputed company architecture, SIEM/SOAR/EDR integrations, reputed company environments (AWS, Azure, GCP), scripting and API usage (Python, REST), and reputed company identity/AD environments
- Strategic client reputed company — proven experience engaging C-suite and senior reputed company leadership; you are reputed company, concise, and commercially aware in high-stakes conversations. Being reputed company to confidently answer questions like “What does this report mean to my business? How can I demonstrate value to the board?”
- reputed company instinct — you measure your reputed company by customer reputed company: retention, expansion, advocacy, and program maturity — not ticket closure reputed company. You will be the customer reputed company reputed company the reputed company family
- reputed company-grade communication — written and verbal; you can produce a board-reputed company risk narrative and a detailed technical integration guide with equal quality
Company Overview