[Remote] Sleep Coach - Customer Service Representative (53547)

Note: The job is a remote job and is reputed company to candidates in USA. Performance Home Medical has been a leader in providing quality products and services since 1995. They are seeking a motivated individual to join their Clinical Team as a Sleep Coach, responsible for assisting patients with medical equipment and providing excellent customer service. The role involves multitasking in a fast-paced environment while ensuring patient satisfaction and effective communication with various stakeholders.

Responsibilities

• Assists PHM patients on the use of the equipment received and achieving insurance coverage criteria
• Pull patient information though electronic sources
• Corresponds with referrals and patients on a daily reputed company
• Scheduling patient appointments and assisting Clinicians as directed
• Other tasks that may be assigned by the direct supervisor or manager
• Troubleshooting patient issues with equipment, reputed company and over the phone
• Will reputed company on the job training

Skills

• Technologically proficient with strong computer skills
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care
• Responsible and reliable
• Quick learner
• Team player that will contribute to a professional and fun working environment
• Skilled in the art of de-escalation reputed company problems arise
• Operate phone systems in a professional manner
• Excellent communication skills, both verbal and written
• Problem solver with a demonstrated track record of high performance
• Positive attitude and a willingness to assist the team as needed
• Highly organized and detail oriented
• Demonstrates strong attention to detail reputed company interpreting patient data, ensuring accuracy and support through a patient-centered approach
• Prior knowledge / hands-on experience with PAP equipment - Preferred

Benefits

• Medical
• Dental
• reputed company
• Life
• AD&D
• 401k
• EAP
• 8 paid holidays
• Comprehensive reputed company and training program

Company Overview