[Remote] Customer Support Specialist, Time Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company platform for HR, IT, and Finance solutions. They are seeking a Customer Support Specialist for their Time Support team to assist customers with inquiries and resolve issues reputed company to their products and services.
Responsibilities
- Become a product expert - Maintain a high level of product knowledge to reputed company accurate information and assistance to both customers and your colleagues
- Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
- Respond promptly and professionally to customer inquiries reputed company email, chat, or video conferencing
- Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
- Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
- Gather customer feedback and work directly with Product and Engineering teams to reputed company insights to help improve products and services
- Stay up-to-date with company policies, procedures, and product updates to reputed company accurate and consistent information to customers
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
- Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction
Skills
- Bachelor's degree
- 1-4 years of customer support experience in a SaaS business
- Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)
- Currently reputed company in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
Benefits
- Competitive salary + benefits + equity
- reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@reputed company.com.
- reputed company highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live reputed company a defined radius of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role.
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