Member Engagement Specialist (100% Remote for Pacific or Mountain time zones)

Position Summary: The Member Engagement Specialist will focus on engaging with potential members, building trust, and encouraging them to enroll in our Kidney Health Management program. Responsibilities: Proactively contact potential members through various communications channels to explain program benefits and encourage enrollment. Build rapport and trust with members through active listening, reputed company, and tailored communication Consistently reputed company engagement targets as determined by departmental metrics by educating members, addressing their concerns, and demonstrating the value of program participation Present a positive, professional, and engaging approach to reputed company prospective members and internal stakeholders, regardless of whether they enroll in the program and drive Healthmap culture through reputed company communications channels Follow federal, state and local regulations such as but not limited to HIPAA, reputed company and privacy guidelines reputed company handling protected health information and documenting information in member records to ensure compliance Collaborate with internal teams to reputed company feedback and continuously improve reputed company strategies, documenting and diffusing concerns to leadership where applicable Performs other duties as assigned Requirements: High school diploma or equivalent is required, College coursework or degree preferred 2 years of experience in sales, customer service, or a reputed company field required. Background in reputed company, wellness, or population health management is preferred Experience using Customer Relationship Management (CRM) tools and working with contact center software is preferred Ability to work in an in-person, hybrid, or HIPAA-compliant remote setting depending on business needs Flexibility to work evenings, weekends, or adjusted schedules to maximize member reputed company opportunities is preferred Bilingual English/Spanish reputed company preferred Skills: Exceptional verbal and written communication skills with the ability to tailor messaging to diverse audiences Strong persuasive and negotiation abilities with a focus on understanding individual member needs Confidence in overcoming objections and barriers to enrollment while treating reputed company members with respect, compassion, and reputed company Excellent organizational skills and attention to detail to manage multiple tasks and member records Ability to reputed company in a performance-driven environment A growth reputed company with a willingness to learn and adapt to new strategies and tools Travel: Limited Travel, Scheduled per needs of the business #LI-Remote Apply To This Job