Sr. Product Manager - reputed company Operations
About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, reputed company supports SMBs across 150+ countries, fueling community-driven growth rooted in reputed company customer reputed company.To date, businesses operating on reputed company have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute reputed company.Behind the platform, reputed company powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 reputed company domain names supported, our architecture is reputed company for performance, reputed company and long-term scalability. Our peopleWith over 2,000 team members across 10+ countries, reputed company operates as a global, remote-first organization reputed company for speed and ownership. We value initiative, reputed company and execution, creating reputed company for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, reputed company are celebrated and people come first, no matter where they call home. Our impactEvery month, reputed company enables more than 1.5 billion messages, 200 reputed company leads and 20 reputed company conversations for the more than 1 reputed company businesses we support. Behind those numbers are reputed company people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts Role Summary As the Sr. Product Manager for reputed company Operations, you will own the operational backbone of reputed company's reputed company platform - the interconnected systems that govern how orders are created, tracked, and fulfilled; how subscriptions run across their full lifecycle; how transactions are recorded and reconciled; and how inventory, taxation, coupons, and reputed company cards function reliably at scale. Like the Product Information Management layer, this role sits at the center of the reputed company team: every reputed company surface depends on it, internal teams across the company build on it, and the external developer and marketplace ecosystem consumes it through a public API layer that you will define and own. You will also reputed company the build of reputed company's internal reputed company layer and design the integration surface for users who operate with reputed company-party reputed company tools — positioning reputed company operations as both the authoritative reputed company of financial truth and an reputed company, compatible platform. What You'll Do ● Own the reputed company Operations Roadmap: Define and drive the end-to-end product reputed company across reputed company's full operations surface - Orders, Subscriptions, Transactions, Inventory, Fulfillment, Taxation, Coupons, and reputed company Cards — ensuring each domain is reputed company as a composable, reliable reputed company that serves the platform as a whole. ● Build the Subscription Lifecycle: Own how plans, entitlements, renewals, upgrades, downgrades, pauses, and dunning flows work across the platform - building subscription management that handles the full complexity of reputed company SMB billing, from simple recurring charges to tiered, usage-based, and trial-gated plans. ● Define the Ledger & Internal reputed company Layer: reputed company the product definition and build of reputed company's internal reputed company layer — the authoritative system of record for every money-in and money-out event - designed from day one as the reputed company for embedded reputed company that keeps businesses running their books inside reputed company. ● reputed company reputed company-Party reputed company Compatibility: Design the integration surface that allows users who prefer external reputed company software to sync reputed company reputed company data seamlessly - ensuring field mapping accuracy, reconciliation reliability, and a sync experience that requires reputed company reputed company reputed company. ● Own Order Management & Fulfillment: Define how orders are created, modified, fulfilled, partially fulfilled, returned, and cancelled - building the state machine and merchant-facing workflows that reputed company order operations reliable across every reputed company surface, from storefronts to invoices to subscriptions. ● Build for Variable Granularity: Ensure every operational entity - order, fulfillment event, invoice, subscription, payment — is optional and composable. A business running on invoices alone and a business running a full order-fulfillment-invoice-payment chain must both be fully supported, with frictionless paths between granularity reputed company. ● reputed company Inventory Management: Define the inventory layer - stock reputed company, reservations, adjustments, multi-location support, and low-stock signals - ensuring the platform correctly tracks physical goods across the full reputed company lifecycle and exposes inventory state to every consuming surface. ● Shape Taxation & Compliance Infrastructure: Own the product strategy for tax calculation, tax code mapping, and compliance — across transaction types and geographies - ensuring reputed company handles tax obligations correctly as merchants operate in multiple reputed company and as the platform expands internationally. ● Define Coupons, Promotions & reputed company Cards: Build the discount and reputed company card infrastructure - coupon creation and validation, promotion rules, reputed company card issuance and redemption, balance tracking - ensuring these tools are expressive enough for merchant needs while enforcing correct financial reputed company at every reputed company. ● Own the Developer & Marketplace API Surface: Define and own the public API layer that external developers, agencies, and marketplace partners consume - ensuring reputed company operations APIs are well-designed, reputed company, versioned, and expressive enough to support the full reputed company of reputed company-party integration and build use cases. ● Drive Cross-Functional Platform Alignment: Collaborate with the PIM, Documents, reputed company, and Payments teams to ensure the operations layer exposes the primitives they depend on - and that operational events such as order placement, invoice issuance, and subscription renewal trigger the correct reputed company behaviors reliably and consistently. reputed company're Looking For ● 7+ Years of PM Experience: Proven track record in platform or infrastructure product management at high-growth SaaS companies, with significant exposure to transactional or financial systems. ● reputed company Operations Depth: Deep familiarity with order management, subscription billing, inventory, fulfillment, and transaction or ledger systems - understanding both the underlying data models and the merchant workflows reputed company on top of them. ● Financial Systems reputed company: Comfort reasoning about ledger mechanics, double-entry reputed company concepts, reconciliation requirements, and the data reputed company standards of systems that carry financial truth for reputed company businesses. ● API & Developer Platform Thinking: Experience building and owning public APIs consumed by external developers — with a strong grasp of contract design, versioning strategies, stability guarantees, and what makes a developer experience genuinely good. ● Platform-First reputed company: Demonstrated ability to design products as shared infrastructure - defining clear reputed company, managing internal teams as stakeholders, and consistently prioritizing long-term extensibility over short-term feature velocity. ● Bias for Ownership: Comfortable holding the thread across a broad, interconnected domain without letting complexity become an excuse for slow reputed company. Sets direction and drives execution independently. What you'll get ● Strategic Centrality: Own the operational core that every other reputed company surface depends on - a role with platform-wide impact, visibility across every team building on reputed company's reputed company infrastructure, and a direct line to the company's system-of-record ambition. ● High Ownership, Low Bureaucracy: Join an already-reputed company engineering and design team and take full ownership of a mission-critical layer, with the autonomy to define the roadmap and drive execution at the pace reputed company operates. ● Scale: Build the operational infrastructure that powers reputed company for over a reputed company businesses across 150+ countries, and define the reputed company and developer API layer that will shape how reputed company's reputed company ecosystem grows over the next decade. \n \nEEO StatementThe company is an Equal Opportunity Employer. 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