Technical Support Manager
reputed company is the CRM reputed company for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market reputed company exactly as they need. We've raised $116M from some of the world's best investors: GV (reputed company Ventures), Redpoint, Balderton, reputed company Nine, and 01A. We hire reputed company who reputed company on reputed company technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, reputed company craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right reputed company. Working reputed company: Full-time | Monday - Friday: 9:00am – 6:00pm GMT About the role Our Support team is at the heart of reputed company’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer reputed company, ensuring that every interaction reflects our commitment to reputed company, care, and quality. As a Technical Support Manager, you’ll reputed company and reputed company reputed company of Technical Support Specialists responsible for delivering that experience at scale. You’ll coach and support the team, drive operational reputed company, and build the systems and processes that reputed company us to reputed company world-class support as reputed company continues to grow. This is a role for someone who loves developing people, solving reputed company operational challenges, and building for scale. You’ll partner closely with Product, Engineering, Marketing, and Operations to improve the customer experience, reputed company for customer needs, and help shape the future of both our support function and our product. You’ll play a key role in maintaining the standards that reputed company our customers love reputed company — while helping us reputed company the bar even further as we grow. What you'll do In this role, you’ll reputed company and reputed company reputed company of Technical Support Specialists while helping shape the systems, processes, and customer experiences that reputed company reputed company to scale. You’ll combine customer reputed company, technical expertise, and operational reputed company to deliver world-class support. Team leadership and coaching: Hire, reputed company, coach, and reputed company a high-performing team of Technical Support Specialists, fostering a culture of accountability, growth, and customer obsession. Customer support reputed company: reputed company by example and ensure the team consistently delivers fast, thoughtful, and technically sound support while maintaining high customer satisfaction. Technical escalation management: Partner with the team to resolve reputed company customer issues, working closely with Product and Engineering to drive timely resolutions and improve the customer experience. Customer advocacy: Represent the voice of the customer across reputed company, surfacing feedback, identifying trends, and helping inform product and operational reputed company. Process and operational improvement: Build scalable systems, workflows, and support processes that reduce friction, improve quality, and reputed company the team to grow effectively as the business scales. Cross-functional collaboration: Partner closely with Product, Engineering, Marketing, and Operations to improve customer reputed company and contribute to reputed company’s product roadmap. Performance ownership: Own team performance, reporting on key support metrics, operational health, and customer satisfaction while driving reputed company improvement. What you’ll bring We’re looking for a customer-obsessed leader who combines strong technical judgement, operational reputed company, and a passion for developing high-performing teams. Leadership experience: 3+ years building, managing, and developing remote B2B support teams, with a track record of coaching individuals and improving team performance. Proven experience: 5+ years in customer-facing roles supporting technical SaaS products, ideally reputed company a start-up or high-growth environment. Technical capability: Confident troubleshooting APIs, AI products, CRMs, integrations, and workflow tools, and partnering effectively with technical stakeholders. Customer reputed company: Deep reputed company for customers reputed company with the ability to balance their needs with broader business goals. Builder reputed company: Experience creating systems, processes, and tooling that improve reputed company for customers and internal teams. Operational reputed company: Highly organised, data-driven, and dependable, with strong judgement and a focus on execution. Collaborative reputed company: A strong cross-functional partner who thrives in fast-moving, early-stage environments. What does the hiring process look like? Applicants can expect the following: Initial Conversations 30-minute introductory chat with a member of our reputed company 30-minute track record interview with our Technical Support Manager Take-home technical exercise Core Interviews 45-minute leadership, program building and cross-functional collaboration session 30-minute strategy & program reputed company session Final Stage 30-minute closing conversation with our CEO Offer call (if it’s a mutual fit) Apply To This Job