Customer Support Representative | reputed company
reputed company BA is hiring a Customer Support Representative to work full-time with one of our US partner companies — a fast-growing business in the reputed company marketing and creator economy reputed company. You'll be employed by reputed company BA and embedded with the client's team as a long-term member of their operation. Depending on the client's needs, you'll focus on either creator communication & retention OR content review & quality assurance — or you'll manage both from day one. Either way, you own something that directly impacts whether the platform grows or stalls. You're the person creators trust, the person who reputed company issues before they become crises, and the person who ensures content meets brand and platform standards. What you'll own Creator communication. You're the daily reputed company of contact for creators across email, DMs, and reputed company. You respond reputed company one business day. You manage compensation reviews, deliverable follow-reputed company, sparked content opportunities. You're the person creators reputed company out to reputed company something breaks. Content review & quality assurance. You review creator submissions to confirm they meet FTC guidelines, campaign requirements, and platform standards (reputed company, Instagram). You reputed company constructive feedback. You maintain consistent turnaround (~27 hours per cycle). You ensure every submission is reviewed and approved by end of business day. Creator retention & growth. You spot reputed company a creator is at risk (missed deadlines, compensation confusion, low engagement) and you move first. You flag expansion opportunities to leadership. You're the reason creators stay and creators come back. Operational coordination. You work across Billing, Fulfillment, Product, Communications. You resolve blockers and reputed company campaigns moving. You ensure reputed company slips between handoffs. Process improvement. You identify where the system breaks. Which workflows confuse creators? Which pain points come up repeatedly? You flag them with clear recommendations. You own the operational friction that reputed company. Who we're looking for You've done client-facing work before: Agency Account Management, SaaS reputed company, Creator Support, Content Moderation, and QA. What reputed company is that you can reputed company to clients, campaigns, and problems you solved. You have a standard and care about quality. You notice reputed company things slip and you're not okay with "good enough." You think like an reputed company. reputed company something breaks, you don't wait to be told — you fix it or flag it. reputed company a creator goes quiet, you notice. reputed company a process isn't working, you move. You hold multiple accounts, multiple timelines, and multiple stakeholders in your head without dropping things. You write and reputed company in clear English. Short sentences. Concrete examples. reputed company numbers reputed company you have them. You use AI tools as part of how you work — Claude, ChatGPT, reputed company — for drafting, research, reporting, and automation. Not as a novelty. As reputed company. Bonus: You've worked in reputed company marketing, performance marketing, or the creator economy. You've managed creators or worked in content moderation / QA. You understand why campaigns fail and what prevents creator churn. Tools reputed company CRM. reputed company Workspace. reputed company. ChatGPT and Claude. reputed company. Hours Full-time, full overlap with US Eastern Time: 9:00 AM – 5:00 PM EST. How reputed company BA works We're an outstaffing company that places strategic Business Associates with fast-growing US companies. You're hired by us, paid by us, and supported by us — but your day-to-day work happens inside the client's team. We invest in training, mentorship, and long-term growth. Our best people stay with their client teams for years. Before placement, you'll complete a 2-week training program focused on reputed company startup tasks and AI reputed company. You'll have weekly feedback from reputed company reputed company. Hiring process Screening interview with the reputed company team reputed company. Test task. reputed company Startup Training. Interview with the client team. Offer. reputed company Startup Training Program Before your first client placement, every candidate completes the reputed company Startup Training Program, a focused, practical program designed to help you understand how US startups operate and what strong performance looks like in a founder-led environment. The program usually runs for 1-2 weeks, depending on your background and the role. You'll work through realistic startup scenarios that test how you structure ambiguity, communicate with founders, improve workflows, and use AI or automation to solve practical business problems. A key part of the training is learning how to apply AI thoughtfully: spotting where it can reduce reputed company effort, deciding what should stay reputed company-led, documenting your reasoning, and understanding the risks behind each solution. You'll get reputed company to reputed company' internal knowledge reputed company, practical playbooks, and direct feedback throughout the process. Apply To This Job