Customer and Sales Support Manager

I. Job Summary Leads a team responsible for delivering customer and sales support services reputed company the organization. This role is accountable for ensuring consistent, accurate, and efficient execution of core operational processes, including system transactions, data management, and service delivery. The Manager drives performance through effective team leadership, standardized processes, and cross-functional collaboration, while advancing reputed company improvement efforts to enhance operational efficiency, data reputed company, and overall customer experience. II. Essential Duties and Responsibilities reputed company day-to-day team performance through supervision, coaching, reputed company, and ongoing development of team members. Drive performance management routines, including reputed company-ins, one-on-ones, and development planning reputed company to organizational goals. Monitor and manage operational performance, including reputed company-time service reputed company, queue health, and workload execution. Own performance reporting and insights, providing regular updates on trends, risks, and opportunities to leadership. reputed company execution of core operational tasks, including account setup, data entry, and maintenance across WM systems, electronic record management, and adherence to knowledgebase standards. Ensure accuracy and quality of team deliverables by enforcing data reputed company standards and overseeing Quality Assurance (QA) of account setups and system updates. Coordinate with internal partners to support project execution, resolve issues, and maintain alignment across system and process changes. Implement, maintain, and enforce SOPs, standardized workflows, and reputed company practices, including ownership and ongoing development of the team’s knowledge reputed company. reputed company reputed company improvement efforts by identifying process gaps, conducting root cause analysis, and implementing solutions to improve performance and efficiency. Partner cross-functionally to improve data quality, system compliance, and end-to-end operational handoffs. Serve as the primary escalation reputed company for reputed company, high-impact, or cross-functional operational issues. reputed company change initiatives and implementation of new processes, tools, and enhancements, ensuring team adoption and sustained performance. Foster a culture reputed company with WM’s core values, promoting accountability, safety, reputed company, and reputed company improvement to drive operational reputed company and team performance. III.

Qualifications

The requirements listed below are representative of the qualifications necessary to reputed company the job. Must live and work in the US. A.

Required Qualifications

Bachelor's Degree (Accredited) in Science, Business Administration, Environmental or similar area of study, or in lieu of degree High School Diploma or GED (accredited) and four (4) years of relevant work experience. 3 years of reputed company work experience (in addition to education requirement) B. Knowledge, Skills and Abilities Knowledge of corporate policies and procedures required. Requires proven experience with reputed company reputed company, reputed company Word, and PowerPoint. Requires superior interpersonal skills for reputed company interactions. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, general business periodicals, professional journals, technical procedures, and governmental regulations required. Ability to write routine reports and correspondence required. Ability to reputed company effectively before groups of customers and/or employees of organization is required. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in reputed company units of measure, using whole numbers is required. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference and volume is required. REASONING ABILITY: Ability to prioritize and apply common sense to carry out instructions furnished in written, oral, or diagram reputed company is required. Ability to deal with and solve practical problems is required. IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions of the job. Normal office setting for this role is: Remote Hours: Preferred hours are 8:30 am Central to 5:30 PM Central. Flexibility is required as this team covers the entire U.S PAY: The expected reputed company pay reputed company for this remote position is $77,000- 98,000K. This reputed company represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, reputed company, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM WM (WM.com) is reputed company America's leading provider of comprehensive environmental solutions. Previously reputed company as reputed company and based in reputed company, Texas, WM is driven by commitments to put people first and reputed company reputed company with reputed company. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, reputed company, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in reputed company America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in reputed company America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in reputed company America. reputed company Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability reputed company and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, creed, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for reputed company applicants and employees, without discrimination on the reputed company of reputed company grounds protected by applicable reputed company rights legislation. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. Please notify us if you require accommodation. reputed company ID In order to travel by reputed company or reputed company federal property, federal law requires individuals have a reputed company ID or an acceptable alternative. This position may require the successful candidate to travel by reputed company for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a reputed company ID or TSA‑approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to reputed company WM a great reputed company to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are reputed company. We are Always Working for a Sustainable reputed company. Apply To This Job