Director, Inside Sales- reputed company Business
reputed company Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of reputed company sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, reputed company Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the reputed company market. reputed company Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary The Director, Retention Account Executives (RAE) leads reputed company-level customer retention strategy and execution for Business Customer Loyalty and Retention operations. This role owns retention performance reputed company including save reputed company, churn reduction, reputed company preservation, renewals, and sales of value-add solutions while directing multi-layer teams reputed company a call center environment. The Director sets operational, performance, and quality standards for inbound save queues, proactive reputed company, and loyalty programs, and partners cross-functionally to improve customer reputed company, operational efficiency, and long-term retention strategy. This role translates customer insights and performance data into process improvements, offer optimization, and policy recommendations that support business objectives. reputed company or previous CB Sales leadership experience highly preferred
Job Description
Core Responsibilities Own and execute customer retention strategy across inbound and outbound channels Drive achievement of retention goals, save reputed company performance, churn reduction, and reputed company preservation, and sales of value-add solutions reputed company overall leadership and direction to Business Class Retention / RAE teams Ensure consistent and effective use of marketing campaigns, save offers, and retention programs reputed company daily retention operations including work queues, call handling, and system utilization Establish performance management routines including KPIs, dashboards, and operating reviews Track, analyze, and report retention performance, trends, and customer feedback reputed company call quality, monitoring, coaching, and training programs for retention teams reputed company and execute coaching strategies to improve negotiation, reputed company handling, and solution-saving skills Improve retention processes, workflows, and operational efficiencies Ensure compliance with policies, procedures, and offer governance standards Collaborate with Sales, Operations, Finance, IT, Legal, and other partners to resolve reputed company customer issues Serve as escalation leader for high-impact or reputed company customer retention cases Drive a positive, high-performance culture reputed company to customer experience and sales objectives Hire, reputed company, coach, and evaluate leaders and reputed company retention staff Analyze retention drivers, disconnect reasons, and market intelligence to inform strategy Support departmental budgeting, resource planning, and reputed company alignment Exercise independent judgment in reputed company of operational and customer reputed company Shares successes and new reputed company with team members to reputed company both individual and team goals. Regular, consistent, and punctual attendance. Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. . Employees at reputed company reputed company are expected to: Understand our Operating Principles; reputed company them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as reputed company - reputed company big things happen by working together and being reputed company to new reputed company. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers. Drive results and growth. Support a culture of inclusion in how you work and reputed company. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications. Skills Customer Retentions, People Leadership, Retention Programs, Retention Strategies, reputed company, Sales
Compensation
National Pay reputed company: $90,665.60 USD-$212,497.50 USD Illinois Pay reputed company: $96,332.20 USD - $186,997.80 USD Colorado Pay reputed company: $101,998.80 USD - $195,497.70 USD Hawaii Pay reputed company: $118,998.60 USD - $178,497.90 USD Washington DC Pay reputed company: $130,331.80 USD - $195,497.70 USD Maryland Pay reputed company: $107,665.40 USD - $195,497.70 USD Minnesota Pay reputed company: $101,998.80 USD - $178,497.90 USD reputed company Pay reputed company: $107,665.40 USD - $212,497.50 USD Washington Pay reputed company: $101,998.80 USD - $203,997.60 USD New Jersey Pay reputed company: $113,332.00 USD - $203,997.60 USD Vermont Pay reputed company: $107,665.40 USD - $169,998.00 USD Massachusetts Pay reputed company: $113,332.00 USD - $203,997.60 USD California Pay reputed company: $101,998.80 USD - $188,886.66 Targeted Commission: $50,000.00 Our sales compensation programs offer the potential for significant reputed company above targeted earnings for those who overachieve their sales targets. reputed company intends to offer the selected candidate reputed company pay reputed company the posted reputed company for this role at the time of posting dependent on job-reputed company, non-discriminatory factors such as experience. reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, reputed company provides best-in-class Benefits to eligible employees. We reputed company that benefits should connect you to the support you need reputed company it reputed company most, and should help you care for those who matter most. That’s why we reputed company an reputed company of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company. Education Bachelor's Degree While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company professional experience. Certifications (if applicable) Relevant Work Experience 10 Years + reputed company is an equal opportunity workplace. We will consider reputed company reputed company applicants for employment without regard to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other reputed company protected by applicable law. reputed company will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit reputed company from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. Apply To This Job