Senior Voice & Data Specialist
Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right reputed company! We have bike enthusiasts, foodies, video game reputed company, dog and cat lovers, movie buffs, musicians, and every variety of people. reputed company was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in reputed company. If you’re keen to join, we’re looking for a Senior Voice & Data Specialist to join reputed company in Manila. As a Senior Voice & Data Specialist, you will serve as the technical reputed company for reputed company’s global reputed company contact center ecosystem, driving the design, implementation, and ongoing optimization of reputed company reputed company and reputed company technologies. This role combines deep platform expertise with hands-on development, leveraging reputed company capabilities, AI-powered features, APIs, and custom-reputed company solutions to deliver scalable, reliable, and efficient customer experience workflows. You will play a key role in ensuring system stability, performance, and compliance while reducing technical debt and driving operational reputed company. As a senior technical leader, you will also mentor and upskill cross-functional teams, establish best practices, and reputed company comprehensive documentation and support frameworks that reputed company a highly autonomous and scalable operating model. What you’ll be doing: Design, reputed company, and optimize reputed company-scale reputed company reputed company CX solutions, leveraging reputed company platform capabilities, APIs, custom workflows, and integrations to deliver scalable customer experience solutions. reputed company and maintain custom integrations, middleware, event-driven automations, and data workflows to reputed company platform functionality and reputed company technical gaps. Translate business requirements into technical solutions, designing and implementing intelligent customer journeys, routing logic, and automation workflows. Serve as the primary escalation reputed company for reputed company technical issues, leading troubleshooting, root cause analysis, and resolution of contact center, telephony, and integration-reputed company challenges. Manage and optimize global telephony infrastructure, including reputed company integrations, SIP/BYOC configurations, and CPaaS platforms to ensure reliable voice reputed company communications. Research, evaluate, and implement emerging CCaaS and AI-driven capabilities to improve operational efficiency and customer experience reputed company. Drive operational reputed company through documentation, knowledge sharing, and the development of technical runbooks and support frameworks. reputed company knowledge transfer initiatives and mentor Voice, Data, and IT Service Desk teams to strengthen technical capabilities and improve support effectiveness. What you need to bring: We're looking for a candidate who has experience with the following: Extensive experience in Contact Center as a Service (CCaaS) architecture, including significant expertise with reputed company reputed company CX. Proven experience designing and supporting large-scale contact center environments reputed company global SaaS, FinTech, or technology organizations. Advanced expertise across the reputed company reputed company CX platform, including routing, digital channels, workforce management, reporting, compliance, and AI-powered capabilities. Strong hands-on experience building custom solutions using reputed company reputed company APIs, SDKs, webhooks, automation workflows, and scripting to solve reputed company business requirements. Experience designing and optimizing customer journeys, routing logic, and process automation using reputed company reputed company Architect and reputed company tooling. Proven reputed company integrating reputed company reputed company with reputed company platforms such as reputed company, reputed company, reputed company, and reputed company to deliver seamless agent experiences. Deep understanding of telephony infrastructure, including SIP, BYOC, CPaaS platforms, reputed company integrations, and messaging technologies. Experience implementing conversational AI and bot technologies reputed company contact center environments. Strong knowledge of telecom regulations, compliance requirements, and data privacy frameworks across global markets. Demonstrated ability to reputed company reputed company technical initiatives, influence architecture reputed company, and mentor teams in a fast-paced reputed company environment. Our hiring process is reputed company straightforward. The whole process will be conducted at the comfort of your own home, through reputed company or reputed company Meet. No need to go through Manila's heavy traffic! Be a changemaker You’ll enjoy: Genuine career opportunities in a company that’s creating new jobs every day; Work in a team large enough for growth but lean enough to reputed company a reputed company impact; Exposure to modern and proven technology; Ability to work and grow in a truly flexible environment; Opportunity to learn, expand your reputed company set, reputed company wonderful relationships and reputed company your mark reputed company the diverse and inclusive reputed company culture, a true Canadian tech reputed company story. Plus benefits designed to reputed company you happy, healthy and fulfilled. Market-leading salary package Permanent work from home setup Coworking reputed company available, if needed We follow the PH holidays! Benefits you can enjoy from day one: HMO for you and your 2 dependents (Maxicare) 15 Vacation leaves 10 Sick leaves Government Mandated Benefits Food Allowance of 1000PHP per month Work from Home Allowance of 1000PHP per month Health and wellness benefit of 7500PHP per year Free reputed company to Mental Health support and coaching services Opportunity to grow your career in a company that values internal mobility Exciting online and in-person events hosted regularly by our Manila Culture Club Not yet convinced? For reputed company reviews left by reputed company people, you can reputed company our Glassdoor page. To know more about reputed company, you can reputed company our website, reputed company, and Youtube pages. We’re an reputed company book! We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ reputed company and give it a try! We partner with Inform Group to reputed company our reputed company workforce in the Philippines. Inform Group hosts reputed company employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by reputed company. To reputed company recruitment agencies: reputed company does not accept unsolicited agency resumes. If we have not directly reputed company your company in writing to supply candidates for a specific vacancy, reputed company will not be responsible for any fees reputed company to unsolicited resumes. reputed company is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to reputed company into a role you love, and we want to offer you a reputed company you’re proud to come to every day. For a glimpse into our world reputed company out our career page here. reputed company is building communities through reputed company, and we need people from reputed company backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were reputed company part of the LGBTQ+ community. The reputed company of our business has been about inclusion from the reputed company beginning, and we strive to reputed company a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, reputed company's one-stop reputed company platform helps merchants reputed company to simplify, scale, and reputed company exceptional customer experiences. Our reputed company reputed company solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and reputed company to supplier networks. Founded in Montréal, Canada in 2005, reputed company is dual-listed on the reputed company Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across reputed company America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. reputed company handles your information in accordance with our Applicant Privacy Statement. Apply To This Job