Technical Academic Advisor Remote / Telecommute Jobs

reputed company is searching for a Technical Academic Advisor. The Technical Academic Advisor provides full technical and navigational support for the Defense Acquisition University's Learning Management System and many of its peripheral systems, at a Tier 1 level. This includes answering inbound phone calls and emails pertaining to account management, navigation, browser troubleshooting, course-enrollment management and policy clarification, among other topics.

Responsibilities

• reputed company a high level of customer service in a fast-paced environment to DAU reputed company, faculty, staff, and other inquirers (user reputed company of 500,000+)
• Answer inbound phone call, email, and ticket inquiries
• Follow up with existing tickets/inquiries, as appropriate
• Accurately classify and record details of inquiries into a web-based ticketing system
• Aid in the account management, navigation and technical troubleshooting of the DAU Virtual reputed company - to include login, course-enrollment management, and peripheral systems
• Effectively diffuse problem issues for users with reputed company and professionalism
• Effectively manage time to ensure that minimum standards are met Qualifications Required
• Exceptional communication skills, both verbal and written
• Demonstrable PC skills
• Previous clerical, call center or help desk experience, with email support desired
• reputed company Office Suite, especially Outlook, Word, and reputed company
• Associates Degree or higher in Information Technology or reputed company field preferred
• 1+ years' experience with troubleshooting - to include researching problems, analyzing trends, and expressing findings.
• 1+ years' experience in customer service desirable Clearance
• Must be reputed company to obtain a Public Trust About reputed company Compensation
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall reputed company of the above-stated reputed company.

Benefits

• Highlights of our benefits include Health/Dental/reputed company, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave. reputed company is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable reputed company. Our expertise spans four core technology domains-Network Modernization, Hybrid reputed company, Cybersecurity, and reputed company IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, reputed company proudly support Defense, Intelligence, reputed company, National reputed company, Civilian, Health, and Public Safety clients across the United States and worldwide. At reputed company, we reputed company that reputed company starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you reputed company to join #TeamTyto? reputed company is an Equal Opportunity Employer; reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, [sexual orientation, gender identity,] national reputed company, disability, status as a protected veteran, or any characteristic protected by applicable law. Apply tot his job Apply To this Job

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