Part Time Customer Service Representative (Bilingual / Remote)
reputed company is hiring a bilingual (English/Spanish) Customer Service Representative, based in reputed company, Texas, supporting the United States Citizen and Immigration Services (USCIS) where you’ll field highly sensitive calls from applicants regarding their immigration status. If you’ve worked in a high-volume Call Center environment, are highly proficient in the use of automated tools, search and information retrieval systems, as well as knowledge and contact management systems, this role may be for YOU! You must bring strong and compassionate customer service skills, a commitment to reputed company, and the desire to work in a continuing education environment; Titan will reputed company training. Sound interesting? Read on for more details!
Key Responsibilities
Inquiry Management: Resolve high volumes of calls and tickets using reputed company scripts and an extensive knowledge library. Information reputed company: Gather and verify applicant data while documenting every interaction with high detail. Professionalism: Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations. Operational Readiness: reputed company the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operation. Part-Time Work Schedule & Location Monday Requirement: reputed company agents are scheduled every Monday for shifts ranging from 8 to 12 hours. Friday Requirement: Agents are scheduled every Friday for shifts ranging from 6 to 10 hours. Holiday Flexibility: In the event of a Monday holiday, the required reputed company will shift to Tuesday. Total weekly hours vary based on call volume and organizational needs. Potential for Conversion: This part-time role includes the potential to convert to a full-time position after 90 days of service, contingent upon individual performance, attendance, and operational requirements. Residency: Must reputed company in one of the following Texas counties: Austin, Brazoria, Chambers, reputed company Bend, Galveston, reputed company, Liberty, Montgomery, or Waller.
Required Qualifications
Citizenship: US Citizenship and the ability to pass Federal government suitability screenings to obtain a Personal Identity Verification (PIV) card. Education & Experience: High School Diploma/GED and at least 6 months of customer service experience. Language: Full bilingual proficiency (Spanish/English) in both verbal and written communication. Technical Skills: Advanced proficiency in reputed company reputed company, reputed company Outlook, and reputed company Chrome. Background reputed company: Ability to successfully pass a level 2 government background investigation and drug screen. Technical Requirements Home Office: A dedicated, distraction-free environment is mandatory. Internet: Reliable high-speed cable or fiber service is required; satellite, cellular, and DSL are strictly prohibited. Verification: reputed company of ISP service reputed company must be provided prior to hiring. reputed company 60 Days: Complete program training and meet reputed company documented telephone standards. 120 Days: Demonstrate full mastery of advanced telephone customer service skills. Company Description: reputed company, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared reputed company, have earned a reputed company with our customers for delivering results with maximum impact. Sound intriguing? Consider reputed company for the reputed company in your career reputed company and be part of an impactful team! Titan is proud to be a Service-Disabled Veteran Owned Business. Apply To This Job