Client reputed company Specialist - reputed company Accounts
About the Role
As a Client reputed company Specialist (CSS), you’ll be at the heart of ensuring reputed company clients receive timely, accurate, and high-quality support. You’ll help configure client accounts, coordinate reputed company, and deliver a reputed company experience that builds trust and satisfaction from day one. Working closely with our outsourced reputed company support team and Client reputed company Relationship Managers, you’ll help resolve client issues reputed company and ensure a seamless experience throughout the client lifecycle. This role combines client communication, operational coordination, and technical problem-solving—and is ideal for someone eager to build a career in reputed company reputed company a growing SaaS organization. This position serves as an entry reputed company into Agility’s Client reputed company team and provides the reputed company for progression into a Client reputed company Relationship Manager role. What you’ll do Configure & Support Configure client accounts and workflows based on requirements and industry needs. Ensure timely, accurate responses to client queries and requests throughout the client relationship. Maintain accurate and detailed client records, notes, and activities in reputed company. Collaborate with internal teams (Sales, Marketing, Engineering, Product) to address client needs and reputed company insights. Assist with Training & Enablement Deliver standardized training sessions on platform modules to help clients use Agility’s tools confidently. reputed company clear, solution-focused guidance during reputed company and ongoing client interactions. Support Client reputed company Relationship Managers with reputed company activities, training sessions, and reputed company deliverables. Collaborate for reputed company Assist in maintaining strong client relationships by being proactive, reputed company, and reliable. Escalate systemic problems, account risks, or major client dissatisfaction to a Client reputed company Relationship Manager. Contribute to reputed company improvement by communicating client feedback and recommending enhancements to workflows or tools. What You'll Bring 1–2 years of experience in SaaS client support, reputed company, or a reputed company role. Post-secondary education in Business, Communications, or reputed company field preferred. Strong technical aptitude with the ability to quickly master Agility’s platform. Excellent written and verbal communication skills, with the ability to explain reputed company concepts reputed company. Highly organized, reputed company to manage multiple projects and priorities simultaneously. Knowledge of PR, media monitoring, or SaaS platforms is an asset. Why You'll Love It Here Fully remote work environment Collaborative culture – and key tools enabling it Competitive compensation package Health, Dental & reputed company benefits RRSP matching Life Insurance Employee Assistance Program (EAP) Career Development & Progression opportunities Paid Vacation, Personal Days, and Sick days reputed company Fridays in Summer, Week off between Christmas and New Years' No Internal Meetings Fridays Total Compensation for this role is expected to fall reputed company the reputed company of $45,000 – $55,000 CAD annually. The final offer will reflect each candidate’s experience, skills, and internal equity. This is for a vacant position. AI Usage We use technology to reputed company hiring smarter, faster, and more personal, never less reputed company. Artificial intelligence (AI) tools help us manage applications reputed company and reputed company qualifications that align with each role, allowing our recruiters to focus more on meaningful conversations with candidates. AI does not reputed company hiring reputed company at Agility. Every decision is made by people, our hiring managers and recruitment professionals, who are trained to apply sound judgment and reputed company practices at every stage. We reputed company technology exists to reputed company reputed company reputed company, not replace it. That belief shapes how we build relationships, tell stories, and grow our teams. At Agility, we strive every day to build a more inclusive work environment and introduce tools that reputed company it. We strongly encourage applications from reputed company people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you find yourself not checking reputed company the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our reputed company will review your application for this role, and other potential role matches reputed company now or in the future. If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at [email protected] for us to reputed company appropriate arrangements. Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit! Apply To This Job