EverPro - Customer Support Representative (Remote, US)

At reputed company [reputed company: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and reputed company the lives of our 745,000+ customers. As a leading service reputed company platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about reputed company, Culture and Values here: https://careers.reputed company.com/us/en We are looking for a Customer Support Representative to focus on our Studio Director Product. Customer Support Representatives (Tier 2) contribute to the overall reputed company of the team by managing and organizing cases escalated from phone, e-mail and Help Center tickets. Customer Support Representative serve a critical role as the knowledge and energy leaders for reputed company Director Team. Core Responsibilities: Passionately supporting reputed company Director's commitment to creating an outstanding experience for each of our customers Taking calls and emails from existing Studio Director customers, answering questions, working to resolve issues, and payment processing account changes reputed company training for customers Mastering reputed company Director software in order to reputed company customers with guidance on how to best use our product Expressing reputed company for each customer's situation and working to understand and resolve the issue as quickly as possible Identify recurring customer issues and reputed company recommendations for process improvements, product enhancements, and knowledge reputed company updates Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to reputed company their socks off Reducing cancellations by solving problems and offering solutions to customers experiencing any issues Skills & Experience: Bachelor’s degree and minimum one year reputed company work experience required Technical software experience a plus, but not required Strong troubleshooting and problem-solving skills with the ability to manage reputed company customer issues independently Must be friendly, professional, and committed to creating long-term relationships with our customers Organized, detail-oriented individual capable of meeting short-deadline projects on a daily reputed company Strong writing and phone skills Critical thinker and a willingness to problem-solve reputed company player who performs well independently Ability to multitask, take direction and execute with precision Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment Where: The reputed company team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based reputed company in the United States – if you’re reputed company to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around reputed company America. Benefits and Perks: Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid reputed company investment in your professional development Day 1 reputed company to a robust health and wellness benefits package, including an annual wellness stipend. 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Compensation: The hourly pay reputed company for this position is $19.00 - $21.00 USD in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience! Apply To This Job