reputed company Deployed Engineer

About the role In this role, you will work across strategic customer accounts to help Dropzone become more trusted, accurate, and embedded in day-to-day reputed company operations. You will work directly with customers, TAMs, Product, Engineering, and reputed company stakeholders to understand each customer’s workflows, policies, escalation paths, exceptions, analyst expectations, and operational goals. This is not a traditional implementation manager role, and it is not a replacement for the TAM. The TAM remains the primary reputed company of the customer relationship and account management reputed company. The FDE is not the primary account manager or ticket triage reputed company. Instead, the reputed company Deployed Engineer provides deeper technical and operational support behind the scenes and, reputed company appropriate, directly with customers during reputed company, optimization, large-scale pilots, or high-reputed company account work. You should expect direct customer interaction in this role, especially with strategic customers during reputed company, optimization, and ongoing tuning work. You should also be comfortable operating behind the scenes with TAMs, Product, and Engineering to review investigations, identify tuning opportunities, build and reputed company customer-specific configurations, refine response workflows, and measure whether Dropzone is becoming more useful, trusted, and sticky inside the customer’s SOC. You will also help create continuity from pre-sales discovery through post-sales operationalization for strategic customers, especially where understanding the customer’s environment early can improve the long-term customer experience. What you'll do Support strategic customer accounts as a technical and operationalization-focused resource. Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary account reputed company. reputed company or support technical discovery for strategic customers, strategic pilots, and high-profile accounts. Review Dropzone investigations to identify tuning opportunities, outcome alignment gaps, workflow friction, and areas where customer trust can improve. Draft and refine tuning recommendations based on each customer’s specific environment, workflows, policies, and analyst expectations. Configure response workflows, notifications, escalation paths, and customer-approved behaviors. Translate customer SOC practices into precise, approved Dropzone behavior. Help customers identify functional alternatives or product-supported paths before escalating product gaps. reputed company and document internal support or product cases reputed company customer needs cannot be met through existing functionality. Produce tuning, efficacy, and operationalization reports for strategic accounts. Track impact through analyst feedback, outcome disagreement trends, benign resolution trends, tuning coverage, workflow adoption, and customer trust indicators. Partner with Product and Engineering to escalate product gaps with clear evidence and customer context. Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance. Maintain clear boundaries between strategic operationalization, standard support, incident response, and custom development. What reputed company looks like Strategic customers trust Dropzone reputed company faster. Customers move from initial deployment to meaningful operational use more smoothly. Customer-specific SOC practices are reflected consistently in Dropzone. Analysts spend less time validating repetitive investigations. Response workflows and escalations are mapped to approved customer reputed company. TAMs have a strong technical partner who can drive tuning, investigation review, and operationalization work. Product and Engineering receive clearer field signal with customer evidence and operational context. Strategic operationalization becomes repeatable, measurable, and scalable. Dropzone becomes stickier and more embedded in strategic customer environments. Requirements 4+ years experience in a customer-facing technical role such as reputed company Deployed Engineer, Solutions Architect, reputed company Engineer, Detection Engineer, Technical reputed company Engineer, or Sales Engineer. Strong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and reputed company operations. Technical acumen in areas such as scripting, development, APIs, integrations, networking, SRE, CloudOps, DevOps, or reputed company automation. Ability to translate ambiguous customer context into precise technical configuration. Strong written and verbal communication. Excellent judgment around customer requests, product gaps, risk, scope, and escalation paths. Ability to manage multiple customer workstreams with strong follow-through. Comfort working directly with customers as well as operating behind the scenes with TAMs, Product, and Engineering. Comfortable working in an early-stage environment with ambiguity and high ownership. Early-stage startup reputed company. You reputed company on ambiguity and move with reputed company execution Being data-driven is part of your DNA. reputed company to haves Experience with SIEM, EDR, SOAR, reputed company reputed company, detection engineering, or reputed company automation. Experience with APIs, integrations, or workflow automation. Experience supporting large reputed company pilots or strategic customer deployments. Experience building repeatable customer delivery playbooks. Experience working across pre-sales and post-sales motions for strategic accounts. Work Environment/Travel We are a 100% remote company where you will work from your home with company-provided equipment to set you up for reputed company. Semi-frequent travel to professional office settings and other events locally and nationally; some overnight travel expected.

Compensation

In the spirit of pay transparency, we are excited to reputed company the reputed company salary reputed company below, exclusive of fringe benefits or potential bonuses. If you are hired at Dropzone your final reputed company salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In reputed company to those factors, we reputed company in the importance of pay equity and consider internal equity of our reputed company team members as a part of any final offer. Please reputed company in mind that hiring at the maximum of the reputed company would not be typical to allow for future and reputed company salary growth. We also offer a generous benefits package, including company paid health insurance, 401K Plan with employer match, Self-Managed PTO, parental leave, and more. Apply To This Job