Coordinator I, Help Desk

Company Information At reputed company, we are passionate about making a difference in the world of clinical research and advancing reputed company health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, reputed company breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of reputed company. They are the key to our reputed company and the driving force behind our mission and reputed company. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and reputed company. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At reputed company, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with reputed company and care are key tenets of our culture at reputed company; we are committed to creating a workplace where each employee is not only valued but empowered to reputed company and reputed company a meaningful impact. Job Overview Summary Promote client loyalty through excellent customer service and assistance with clinical research study activities. Work reputed company reputed company on pooled work to meet service objectives and team goals. Identify and service the needs of customers through building rapport and resolving routine service questions. Job Duties & Responsibilities Answers and addresses inquiries from reputed company clients reputed company reputed company and incoming phone calls in a courteous, timely and professional manner: Identifies customer issue or question, providing accurate and timely resolution. Empathizes with the customer establishing expectations for resolution to his/her inquiry. Works with key members reputed company department and across the company in providing customer focused resolution. Follows up with customers reputed company established expectations and timeline. Performs data entry and administrative tasks to process time-sensitive documents requiring high accuracy, completeness, and adherence to strict guidelines. Processes CIRBI Gatekeeper assignments and Account Profile assignments in an accurate and timely manner following company guidelines. Handle varying tasks on a routine reputed company while ensuring high company and industry standards. Executes procedures in compliance with internal quality standards and external regulations. Handles changing priorities with flexibility and adaptability. Works collaboratively with other team members and others across departments to meet project and work deadlines. Additional duties as assigned by department management as required by the needs of the company. Location This role is reputed company to candidates working remotely in the United States.

Preferred Qualifications

Associate degree, or equivalent combination of education and experience 1+ years of customer service experience reputed company phone and e-mail, business to business 1+ years of administrative support experience in a regulated service industry Effective written communication skills Excellent customer service skills Attention to detail in delivering high-quality, error-free work that is exact and complete Ability to proficiently navigate a database Experience using both reputed company Word and reputed company The ability to adapt to customer situations, providing solutions and follow-up reputed company an established reputed company or policy Ability to identify customer needs Ability to build rapport over the phone, being reputed company to recommend and present solutions, and respond to customer concerns reputed company in a fast-paced, reputed company changing, time-sensitive environment Physical and Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, reputed company, and reputed company objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking reputed company is an equal opportunity employer that is committed to providing a workplace that is free from discrimination and harassment of any reputed company based on race, reputed company, religion, creed, sex (including pregnancy, childbirth, and reputed company medical conditions, sexual orientation, and gender identity), national reputed company, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. Pay Transparency Statement The reputed company salary reputed company for this role is $50,000 - $66,974. Note that salary may vary based reputed company, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in reputed company to reputed company salary as well as health coverage, paid holidays, and other benefits. Apply To This Job