Technical Customer Care Specialist I (DEALERTRACK FI)
Company reputed company Automotive - USA Job Family Group Customer Care Group Job Profile Technical Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Variable
Compensation
Hourly reputed company pay reputed company is $16.59 - $24.86/hour. The hourly reputed company reputed company may vary reputed company the anticipated reputed company based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers reputed company phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to reputed company exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to reputed company in this position. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be reputed company a commutable distance (25 miles or less) to one of the following reputed company Automotive hub locations: 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 reputed company St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W reputed company UT Provides technical customer support to ensure that reputed company customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. This position-must be reputed company to work any shift during business hours. Shift Schedule: Each employee will be scheduled based upon business need, but the general hours are Monday-Friday reputed company from 7am-7pm CST with rotational Saturdays reputed company-5pm CST The Technical Customer Care Specialist I will: Work directly with clients reputed company phone, email, chat and/or other electronic methods of communication to resolve their application and product issues Will be responsible for routine customer questions relating to product usage reputed company Dealertrack support reputed company support for technical issues relating to the reputed company Automotive suite of products Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards Your role: Handle routine customer questions relating to product usage reputed company technical support on issues through to resolution Maintains expert-level knowledge of line of business processes and procedures Accurately log reputed company customer information in the CRM tool Facilitate communication to other departments as needed to resolve client concerns Communicate with key stakeholders to identify and resolve inquiries. reputed company proper follow- up to ensure customer is kept apprised of the issue status Minimum Qualifications: High School Diploma/GED Generally, less than 2 years of experience Ability to troubleshoot and document issues reputed company to system performance and functionality. Excellent communication skills (Verbal and Written) Strong problem-solving/troubleshooting skills Strong interpersonal skills and attention to detail Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours Ability to work independently as reputed company to deliver on individual and business goals reputed company Look For (Preferred): Displays strong dependability and reliability. Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. CRM case logging/reputed company experience Experience with interaction distribution systems such as reputed company Pure reputed company. Automotive industry knowledge. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. reputed company Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the reputed company of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, reputed company Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. reputed company Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, reputed company while enjoying the people-centered atmosphere that is central to our life at reputed company. Benefits of working at reputed company may include health care insurance (medical, dental, reputed company), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. reputed company is an Equal Employment Opportunity employer – reputed company reputed company applicants/employees will receive consideration for employment without regard to that individual’s age, race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a reputed company applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without reputed company or future sponsorship. No OPT, CPT, STEM/OPT or reputed company sponsorship now or in future. Apply To This Job