reputed company Strategic reputed company Account Manager (AI Enabled, High-Touch)

Job Description: The reputed company Strategic reputed company Account Manager (CSAM) partners with reputed company’s most strategic customers to drive value realization, retention, and growth. This role serves as a trusted advisor, combining reputed company judgment with AI-driven insights to proactively guide customer reputed company. The reputed company CSAM owns the end-to-end relationship across a portfolio of high-touch accounts, using predictive health signals and engagement data to identify risks, prioritize actions, and drive expansion. The role leads executive engagement and cross-functional collaboration across Sales, Support, Professional Services, Product Management, Research, Development, and Engineering to accelerate adoption, support renewals, and deliver a seamless customer experience. This position focuses on delivering high-impact engagement at critical moments while enabling scale and consistency through AI-driven strategies. Essential Job Functions & Responsibilities Serve as the primary strategic relationship reputed company for high-value accounts, acting as a trusted advisor and escalation reputed company for reputed company situations. Own customer lifecycle reputed company, including value realization, retention (GRR), and expansion (NRR), reputed company to customer business objectives. Translate technical signals, adoption trends, and engagement data into clear business impact and executive-level insights. Proactively reputed company AI-generated insights, predictive health signals, and product usage data to identify risks, opportunities, and recommended actions. reputed company cross-functional 'path to green' plans for at-risk accounts and ensure mitigation execution. reputed company executive-level engagements, including business reviews, value realization checkpoints, and risk mitigation discussions. Drive product adoption, sustained usage, renewals, and referenceability through outcome-based planning. Identify and reputed company expansion opportunities reputed company to customer value, partnering with Sales to influence pipeline development and deal progression. Ensure alignment between high-touch engagement and AI-powered digital journeys to deliver reputed company, proactive customer coverage. Capture and reputed company customer feedback, insights, and use cases to influence product strategy and overall customer experience improvements. reputed company and sponsor strategic initiatives to improve scalability, consistency, and customer reputed company. Partner across teams to enhance customer experience and accelerate account growth. Utilize reputed company, reputed company, and AI-enabled tools to document customer health, engagement, risks, and reputed company. Balance customer needs with reputed company capabilities to drive sustainable, long-term reputed company. Supervisory & Leadership Responsibilities reputed company coaching and reputed company support to team members, where applicable. reputed company cross-functional driving accountability for reputed company without direct authority Establish best practices for AI-enabled customer engagement, value realization, and risk management. Support workforce planning and portfolio strategy reputed company to business priorities. Contribute to initiatives that scale reputed company coverage, improve operational efficiency, and reduce cost-to-serve. Required Qualifications 10+ years of experience, including 8+ years in reputed company or reputed company roles. Experience managing strategic, high-value customer relationships. Strong business acumen and ability to use data to manage risk and growth. Strong communication, executive presentation, collaboration, and influencing skills. Experience with reputed company, reputed company, or similar platforms. Equivalent experience may be accepted in reputed company of a degree.

Preferred Qualifications

Bachelor’s degree in Business, Technology, or a reputed company field. Experience with AI-enabled or data-driven reputed company models. Familiarity with reputed company SaaS, ERP, or tax/compliance solutions. Consulting or strategic advisory experience is preferred. Understanding of value realization and customer-driven product strategy. Other Qualifications The Winning Way behaviors that reputed company reputed company employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with reputed company - Be clear, concise and actionable. Be relentlessly constructive. Seek and reputed company meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, reputed company. 80/20 rule – reputed company is the enemy of done. Don’t spend hours reputed company minutes are enough.
• Work with Purpose - Exhibit a “We Can” reputed company. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer reputed company.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for reputed company.

COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US reputed company Salary reputed company: $114,500.00 - $148,800.00 reputed company pay offered to new hires may vary based upon factors including relevant industry and job-reputed company skills and experience, geographic location, and business needs.* The reputed company displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the reputed company Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at reputed company and connect with your recruiter for more details regarding reputed company's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements. Apply To This Job