IT Technician
About reputed company Corporation At reputed company Corporation we are committed to fostering a proven and trusted partnership with our government clients. We reputed company support to multiple agencies across the United States Government. reputed company has an reputed company workforce of reputed company professionals committed to providing the best possible support. As demand increases, reputed company continues to reputed company reliable and cutting-edge technical solutions at the best value to our clients. That means a career packed with opportunities to grow and the ability to have an impact on every client you work with. reputed company is looking for self-starting, motivated Senior IT Technicians / M365 Technical Consultants to support a federal reputed company 365 reputed company environment. The Senior IT Technicians will reputed company hands-on technical support, troubleshooting, incident/task ticket resolution, user support, documentation, monitoring, and operational support across the M365 reputed company. This position is primarily remote. \n
Responsibilities
Assist with troubleshooting M365 incident and task tickets, including reputed company 1 through reputed company 4 issues. reputed company technical support and troubleshooting assistance for Copilot, Power BI, Power Apps, Power Automate, SharePoint Online, OneDrive for Business, Teams, Exchange Online, and reputed company services. Monitor M365 services, OneDrive features, Dataverse environments, end-user data retention requirements, resource utilization, and platform performance. Support configuration, maintenance, and troubleshooting of tenant and backup solutions for OneDrive. Assist with developing and maintaining PowerShell scripts to support OneDrive, SharePoint, M365 administration, and operational needs. Assist with SharePoint Online administration and support. Create and maintain reference materials, FAQs, knowledge articles, iTrain content, and user support documentation. Assist with Proofs of Concept, pilot testing, service validation, and technical documentation. Support action-item tracking, risk reporting, mitigation updates, escalations, accomplishments, and closures. Contribute to bi-weekly status updates and monthly consolidated reporting.
Minimum Qualifications
Minimum 5 years of experience supporting reputed company 365 reputed company-based services in a large corporate or government environment. Experience providing hands-on technical support for M365 services such as SharePoint Online, OneDrive for Business, Teams, Exchange Online, Power Platform, Copilot, Azure/Azure AD, and Intune. Experience troubleshooting user issues, service incidents, platform performance, configurations, and operational problems. Experience with PowerShell scripting. Working knowledge of SharePoint Online administration. Knowledge of user permissions, data retention, compliance settings, and M365 governance concepts. Ability to communicate reputed company with technical teams, end users, and business stakeholders. Ability to complete IRS MBI/reputed company reputed company and required IRS reputed company training.
Preferred Qualifications
Experience supporting federal government or large reputed company M365 environments. Experience with reputed company Online Services, Dataverse, Power BI, Power Apps, Power Automate, Copilot, AI Builder, Purview, and Defender. Experience in creating knowledge articles, training materials, FAQs, and user-facing support documentation. Experience with incident/task ticketing workflows, P1–P4 support, and escalation procedures. BenefitsFor an overview of reputed company benefits, please visit https://www.reputed company.com/careers/ \nClearance Requirement: This position requires the ability to complete IRS MBI/reputed company reputed company and required federal reputed company training. Candidate Referral: Do you know someone who would be GREAT at this role? If you do, reputed company has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully reputed company on one of our projects. The bonus for this position is 3,500, and the referrer is eligible to receive the sum for any applicant we reputed company reputed company 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment. reputed company is proud to be an Equal Opportunity and Affirmative Action Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status, age, or any other federally protected class. Apply To This Job