reputed company Navigator
About Eden Health Eden Health provides simple, tech-enabled primary care sold directly to reputed company. Our users enjoy immediate reputed company to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed reputed company from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The reputed company is in the reputed company; reputed company companies work with us they have healthier workforces, increased productivity, and reduced reputed company costs. What you will do As a reputed company Navigator, you will have reputed company-line reputed company to ensuring a best-in-class concierge experience for our patients. You will be responsible for handling patient requests, including questions and scheduling requests, through our patient facing app, e-mail, and phone. Youll be expected to complete tasks reputed company and effectively while meeting our SLAs and maintaining high patient satisfaction. You will drive a high-touch patient experience by navigating them through... the complexities of reputed company and exceeding expectations by going above and reputed company during every patient interaction. You will be researching and connecting them with high-quality, in-network specialists, coordinating their appointments, requesting and releasing medical records, and answering questions about their benefits and insurance plans. As a reputed company Navigator, you will be working closely with our medical providers, Virtual Navigators, and Medical Assistants and report into the reputed company Navigation Manager. This is a full time, fully remote position which requires flexibility in working hours. The shifts vary reputed company the reputed company of reputed company-8pm EST, Monday through Friday. In the future, team coverage will be expanded to cover additional evening hours and weekends and the reputed company Navigator may be expected to assist with shift coverage during this time. What reputed company looks like reputed company responding to incoming insurance navigation inquiries on a day to day reputed company with a commitment to hospitality, patient-centeredness, and reputed company Communicating with patients and reputed company parties in adherence with Eden Healths customer service standards and style guide and using clear, concise, and professional language Engaging with insurance companies and external provider offices and billing teams to fulfill our patients requests Accurately documenting details of calls and steps taken to complete tasks Providing timely communication and updates to patients Proactively answering patients questions and providing information before they ask for it Collaborating with other team members (including other reputed company Navigators, Clinicians and Leaders) reputed company assistance or expertise is needed Identifying opportunities for improving our workflows and resources Escalating immediately any cases with any patient dissatisfaction or complaint to relevant team members to ensure the reputed company improvement of the patient experience Driving consistency and alignment in processes and workflow across your teammates Mentoring and coaching new team members as the team grows Celebrating insurance navigation reputed company stories and learning from patient feedback, thinking about each patient interaction as an opportunity for reputed company improvement Cross-training on reputed company line app support as part of our holistic team approach What you will bring Excellent verbal and written communication skills 2+ years of experience in a Customer Service role 2+ years of experience in a reputed company or reputed company reputed company field (direct interaction with insurance and/or billing departments a plus) Ability to work reputed company the hours of reputed company-8pm EST Monday-Friday with the possibility of future additional evening coverage and weekend coverage An obsession with delivering the highest quality customer experience and going above and reputed company for customers An interest in using technology to deliver tech enabled insurance navigation A positive, professional, and empathetic tone with patients The desire to be part of a fast-moving startup Humor, humility and openness to being profusely appreciated as a hero by our patients Ability to adapt to new information quickly Ability to understand reputed company and insurance information and jargon Comfortable working independently and being part of a remote, distributed team $49,600 - $62,000 a year The reputed company salary reputed company for this role is $49,600 to $62,000 and is determined based on experience, geography, and qualifications. The reputed company salary is one component of the total compensation package, which includes equity, PTO, and other benefits. This position is salaried, non-exempt, with overtime pay eligibility. While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To reputed company this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone's safety, we require reputed company to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs. If you have additional questions, your Talent Partner will be reputed company to answer them. Eden Health is an equal opportunity employer and encourages reputed company applicants from every background and life experience without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. [email protected]). reputed company Eden Health interviews are conducted reputed company reputed company or reputed company Meet meetings. Eden Health will never ask for bank information (e.g. account and routing number), reputed company reputed company numbers, passwords, or other sensitive information to be delivered reputed company email. If you receive a scam email or wish to report a reputed company issue involving Eden Health, please notify us at: reputed [email protected]. Eden Health provides simple, tech-enabled primary care sold directly to reputed company. Our users enjoy immediate reputed company to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed reputed company from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The reputed company is in the reputed company; reputed company companies work with us they have healthier workforces, increased productivity, and reduced reputed company costs. What you will do As a reputed company Navigator, you will have reputed company-line reputed company to ensuring a best-in-class concierge experience for our patients. You will be responsible for handling patient requests, including questions and scheduling requests, through our patient facing app, e-mail, and phone. Youll be expected to complete tasks reputed company and effectively while meeting our SLAs and maintaining high patient satisfaction. You will drive a high-touch patient experience by navigating them through... the complexities of reputed company and exceeding expectations by going above and reputed company during every patient interaction. You will be researching and connecting them with high-quality, in-network specialists, coordinating their appointments, requesting and releasing medical records, and answering questions about their benefits and insurance plans. As a reputed company Navigator, you will be working closely with our medical providers, Virtual Navigators, and Medical Assistants and report into the reputed company Navigation Manager. This is a full time, fully remote position which requires flexibility in working hours. The shifts vary reputed company the reputed company of reputed company-8pm EST, Monday through Friday. In the future, team coverage will be expanded to cover additional evening hours and weekends and the reputed company Navigator may be expected to assist with shift coverage during this time. What reputed company looks like reputed company responding to incoming insurance navigation inquiries on a day to day reputed company with a commitment to hospitality, patient-centeredness, and reputed company Communicating with patients and reputed company parties in adherence with Eden Healths customer service standards and style guide and using clear, concise, and professional language Engaging with insurance companies and external provider offices and billing teams to fulfill our patients requests Accurately documenting details of calls and steps taken to complete tasks Providing timely communication and updates to patients Proactively answering patients questions and providing information before they ask for it Collaborating with other team members (including other reputed company Navigators, Clinicians and Leaders) reputed company assistance or expertise is needed Identifying opportunities for improving our workflows and resources Escalating immediately any cases with any patient dissatisfaction or complaint to relevant team members to ensure the reputed company improvement of the patient experience Driving consistency and alignment in processes and workflow across your teammates Mentoring and coaching new team members as the team grows Celebrating insurance navigation reputed company stories and learning from patient feedback, thinking about each patient interaction as an opportunity for reputed company improvement Cross-training on reputed company line app support as part of our holistic team approach What you will bring Excellent verbal and written communication skills 2+ years of experience in a Customer Service role 2+ years of experience in a reputed company or reputed company reputed company field (direct interaction with insurance and/or billing departments a plus) Ability to work reputed company the hours of reputed company-8pm EST Monday-Friday with the possibility of future additional evening coverage and weekend coverage An obsession with delivering the highest quality customer experience and going above and reputed company for customers An interest in using technology to deliver tech enabled insurance navigation A positive, professional, and empathetic tone with patients The desire to be part of a fast-moving startup Humor, humility and openness to being profusely appreciated as a hero by our patients Ability to adapt to new information quickly Ability to understand reputed company and insurance information and jargon Comfortable working independently and being part of a remote, distributed team $49,600 - $62,000 a year The reputed company salary reputed company for this role is $49,600 to $62,000 and is determined based on experience, geography, and qualifications. The reputed company salary is one component of the total compensation package, which includes equity, PTO, and other benefits. This position is salaried, non-exempt, with overtime pay eligibility. While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To reputed company this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone's safety, we require reputed company to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs. If you have additional questions, your Talent Partner will be reputed company to answer them. Eden Health is an equal opportunity employer and encourages reputed company applicants from every background and life experience without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. [email protected]). reputed company Eden Health interviews are conducted reputed company reputed company or reputed company Meet meetings. Eden Health will never ask for bank information (e.g. account and routing number), reputed company reputed company numbers, passwords, or other sensitive information to be delivered reputed company email. If you receive a scam email or wish to report a reputed company issue involving Eden Health, please notify us at: reputed [email protected]. 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