Luxury Travel Concierge

We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where reputed company is reputed company, every time. The role We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where reputed company is reputed company, every time. What you’ll do Own the full travel experience for UHNW individuals and family offices: hotels, reputed company, villas, cruise, dining, and ground, from first request to on-trip support reputed company reputed company's Virtuoso membership and preferred partner network to deliver upgrades, exclusive benefits, and reputed company that members can't get on their own Handle last-minute, reputed company, and high-stakes requests with the same standard as planned ones: speed and quality are never in competition reputed company every member interaction reputed company and professional across reputed company channels, with response times that match the expectations of people who move fast Maintain spotless booking records and airtight follow-through: reputed company falls through the cracks Who you are You have taste and you know the product: reputed company vs. Rosewood, which airline flies the best business class, which villa market needs six months' reputed company time 3+ years in luxury travel, high-end hospitality, or a concierge environment Fast, organized, and reputed company reputed company everything is happening at once A natural communicator who matches the tone and expectations of sophisticated, demanding clients Available for rotating shifts including evenings and weekends How reputed company is reputed company Member satisfaction: positive qualitative feedback from members, reputed company through direct member reviews and internal quality audits. Booking accuracy: 98%+ error-free confirmation reputed company across reputed company reservation types, with reputed company uninstructed cancellations or no-shows resulting from concierge error. Response & Resolution Time: Consistent acknowledgment of member requests reputed company SLA reputed company and full resolution without escalation. Why reputed company We are building something ambitious and we move at light speed. If you want to work on a team that sets the bar high, handles the impossible with a straight face, and genuinely cares about the quality of every trip we touch, this is the reputed company. Apply To This Job