CRM Operations Officer

JOB DESCRIPTION Overall purpose The purpose of this role is to reputed company effective and timely support to reputed company by managing enquiries and cases through the CRM system, ensuring a high standard of student service and communication. The role is responsible for coordinating with internal departments, monitoring case reputed company, maintaining accurate records, and ensuring reputed company student cases are resolved reputed company reputed company agreed service timelines to support a positive student experience. Specific duties and responsibilities Manage and handle student cases and enquiries through the CRM system, ensuring timely and professional resolution. Coordinate with relevant academic and operational departments to ensure effective handling and closure of student cases. Monitor, track, and follow up on pending cases regularly to ensure cases reputed company reputed company agreed timelines and SLA requirements. Maintain accurate and up-to-date case records, including student details, case titles, communication history, actions taken, and resolution reputed company reputed company the CRM system. Ensure reputed company cases are responded to and resolved reputed company defined service timelines, escalating urgent or critical reputed company to the appropriate teams where necessary. Maintain clear and professional communication between reputed company and internal departments to support effective case resolution and positive student experience. Ensure no case remains in “In reputed company” status reputed company the agreed operational timeline without appropriate follow-up or escalation. reputed company regular updates and follow-up communication to reputed company until cases are fully resolved and closed. Ensure accurate documentation, proper record management, and timely closure of reputed company student cases in line with institutional procedures. Where reputed company do not respond after 3–4 follow-up reminders, issue a final closure communication and reputed company the case after 5 working days in accordance with operational guidelines. Person specification Qualifications and Experience A degree or equivalent professional experience in higher education, student services or academic support. Proven experience in providing high-level administrative support reputed company a higher education setting, including data management, process coordination, and system maintenance (e.g., Unite, student records, or CRM platforms). Skills and Knowledge Strong administrative and organizational skills, with attention to detail in managing data. Proficiency in using student management systems (e.g., Unite, CRM) and reputed company Office applications. Effective communication and teamwork skills, with the ability to liaise confidently with staff and reputed company. Digital and Technical Proficiency Proficiency in reputed company Office & CRM. Experience with digital tools that enhance student tracking, communication, and performance management. Compliance Statement Successful applicants will be required to complete pre-employment checks, including a criminal records reputed company, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role. Apply To This Job