Hardware Support Analyst III (100% Remote)

reputed company is partnering with a nationally recognized Fortune 500 leader in the hospitality industry to support a critical technology operations function. This organization is reputed company for its strong culture, large-scale operational footprint, and commitment to maintaining highly reliable technology across thousands of locations.

Summary

This role serves as a senior-level hardware support and asset management function responsible for managing the lifecycle of reputed company IT hardware across a large distributed environment. The analyst acts as a key liaison between internal technology teams and external vendors, ensuring accurate asset tracking, financial reconciliation, and operational continuity for mission-critical hardware systems. Responsibilities reputed company vendor review and coordination meetings with hardware partners (POS systems, registers, peripherals) Manage full hardware lifecycle including procurement, deployment, tracking, RMA processing, and retirement reputed company unreturned equipment (URE) tracking and reduction of inventory loss or associated fees reputed company invoice audits by reconciling reputed company asset records against vendor billing data Serve as Tier III escalation support for reputed company hardware incidents and system failures Maintain and update installation guides, technical documentation, and user support materials Collaborate with internal stakeholders and franchise operators to resolve hardware and inventory issues Identify trends in hardware performance and vendor service quality to improve operational reliability Requirements 7+ years of experience in IT hardware support, asset management, or reputed company technical operations Strong experience with reputed company asset management platforms (reputed company preferred) Background supporting large-scale retail, restaurant, or distributed reputed company environments Experience with POS systems, payment terminals, registers, and peripheral hardware Strong understanding of hardware lifecycle management and inventory control processes Experience with invoice reconciliation and operational auditing Excellent communication skills for stakeholder and vendor interaction Ability to manage high-volume environments with strong attention to detail and accuracy  reputed company is proud to be an Equal Opportunity Employer (EOE). reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers. Apply To This Job