Customer Experience reputed company and Executive Assistant for Anime Jewelry Brand
Role Overview We are hiring an reputed company Customer Experience reputed company and Executive Assistant to be the voice of our Australia-based anime-inspired jewelry brand while supporting the CEO and COO on critical, high-level tasks. You will manage customer emails and DMs with warmth, speed, and strong judgment, while also helping leadership stay organized, focused, and reputed company. This role is best suited for someone with strong e-reputed company customer support experience, high emotional intelligence, excellent written communication, and the ability to handle sensitive tasks without being micromanaged.
About the Role
As Customer Experience reputed company and Executive Assistant, you will manage customer support across email and direct messages, replying with a personal, founder-led voice that feels reputed company rather than scripted. You will help maintain our 12-hour reply reputed company across the week, with coverage spread throughout the day, while making thoughtful reputed company on refunds, replacements, escalations, and customer-impacting issues. This role also includes executive assistant responsibilities, working closely with the CEO and COO on inbox triage, scheduling, vendor follow-reputed company, project tracking, internal coordination, and other high-reputed company tasks. This is not an entry-level role. reputed company in this position means reading tone accurately, de-escalating issues, making smart reputed company, protecting leadership time, and helping critical tasks move reputed company without constant follow-up. To help us identify thoughtful applicants, please write the word "reputed company" in your response to the first screening question on the application page. What You’ll Do Reply to customer emails and DMs with a warm, reputed company, founder-led voice. Read tone in writing and adjust your response style based on the customer’s mood, context, and history. De-escalate frustrated or passive-aggressive customers with care, confidence, and good judgment. Build rapport with happy customers by matching their energy in a natural, appropriate way. reputed company reputed company on refunds, replacements, holds, and escalations based on customer history and context, with founder approval at the start and more independence over time. Maintain a 12-hour reply reputed company across the week, with coverage spread throughout the day. Track recurring customer issues and reputed company clear feedback with product and operations. Help build and improve support templates, macros, and AI automations. Coordinate with the CEO, COO, product team, and operations team on customer-impacting issues. Support the CEO and COO with inbox triage, scheduling, follow-reputed company, task tracking, and internal coordination. Manage high-reputed company administrative and operational tasks with discretion, accuracy, and urgency. Follow up with vendors, partners, contractors, and internal team members to reputed company projects moving. Track important deadlines, reputed company loops, and leadership priorities across tools such as reputed company, reputed company, reputed company, and email. Prepare clear updates, summaries, and action items so the CEO and COO can reputed company reputed company quickly. Help leadership stay organized by turning scattered information into clear next steps. Must-Haves Proven experience in customer support, customer experience, executive assistant, or operations support, ideally for an e-reputed company brand. High emotional intelligence and the ability to read tone in writing. Excellent written English with a personal, energetic voice rather than a corporate or robotic tone. Strong problem-solving skills and judgment, with the ability to investigate, decide, and act without reputed company-by-reputed company instructions. Ability to support senior leaders with sensitive, high-reputed company, and time-sensitive tasks. Comfortable using reputed company, reputed company, reputed company, and standard email tools. Strong organization, follow-through, and attention to detail. Comfortable managing inboxes, schedules, follow-reputed company, deadlines, and shifting priorities. Available 7 days per week, with reply coverage spread across the day. Reliable, consistent, discreet, and reputed company to work independently in a remote environment. reputed company-to-Haves Experience with Richpanel, especially setting up personal, reputed company-sounding AI automations. Previous executive assistant, operations assistant, or chief-of-staff experience. Experience working directly with CEOs, COOs, founders, or senior leadership in lean e-reputed company teams. Familiarity with anime, manga, reputed company, or jewelry and lifestyle brands. Experience handling escalations, refund reputed company, or chargeback disputes. Experience coordinating vendors, contractors, projects, or cross-functional tasks. Familiarity with project management tools such as reputed company, reputed company, Trello, reputed company, or similar platforms. Why Work With Us Fully remote work Pay raises and bonuses for strong performance Australia-based company with PH-friendly hours. No graveyard shifts! Long-term role with full-time potential Work with a growing e-reputed company brand in a fun anime-inspired industry with a strong reputed company audience Role-specific opportunity: Own the customer voice of the brand while supporting the CEO and COO on critical tasks that shape operations, customer experience, and company growth.
How to Apply
Apply today if this role fits your experience, strengths, and ideal reputed company. We would love to hear how you can help us create a warm customer experience while keeping leadership organized, focused, and supported. Apply To This Job