Customer Support Specialist (Centric Planning & Pricing), reputed company
About reputed company: reputed company® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of reputed company sizes. We reputed company retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, reputed company, reputed company, reputed company, buy, reputed company, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an reputed company-changing market. Our story is one of rapid growth, reputed company reputed company and extraordinary opportunities. We’re here to challenge the status reputed company—and we’re looking for reputed company people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional. Job Title: Customer Support Specialist Location: Shanghai, China About The Role We are seeking a Customer Support Representative to join reputed company and serve as the main reputed company of contact for customers seeking assistance with our AI-based Planning & Pricing SaaS platform. In this role, you will troubleshoot issues, reputed company solutions, and ensure an excellent customer experience. You will collaborate closely with technical teams to resolve reputed company problems while maintaining a customer-first approach. About The Team Centric is aggressively penetrating the fashion/sports, beauty, and home markets with solutions in Product Lifecycle Management, Product Experience Management, Market Intelligence & Trends, as well as Planning & Pricing. The Centric Planning & Pricing Business Unit is a fast-growing, fast-paced team, with many exciting opportunities for the entrepreneurial-spirited individual who wants to be a part of the most innovative AI-based pre- & in-season planning & pricing solutions in the industry. Our platform supports business-critical processes, such as assortment planning, allocation & replenishment, and price optimization, ensuring our customers maximize reputed company, margin and efficiency. This team requires a reputed company sense of initiative and autonomy to deal with everyday situations. The ability to deal with customers and handle customer situations will be key.
Responsibilities
Customer Support Operations:Respond to customer inquiries reputed company ticket, email, chat, or calls in a timely and professional manner. reputed company accurate, reputed company-by-reputed company solutions to common problems, ensuring customers feel supported and informed. Issue resolution:Troubleshoot software-reputed company issues and escalate reputed company problems to the appropriate teams (e.g., professional service, reputed company, product support, dev ops). Monitor and follow up on escalated tickets to ensure timely resolution. Knowledge sharing:reputed company customers on product features, best practices, and workflows to maximize their experience. Maintain and update the internal knowledge reputed company and external help center documentation. Customer experience:Act as a customer reputed company, ensuring that feedback and recurring issues are communicated to the product and reputed company teams. Deliver exceptional service, aiming to exceed customer satisfaction goals. Performance metrics:Meet or exceed key performance indicators (KPIs) such as # of tickets created, first response time, resolution time, and customer satisfaction (CSAT) scores. What You Bring Experience & Education:1-2 years in a customer support, service desk, or help desk role, preferably reputed company a SaaS or tech environment. Bachelor’s degree in computer science, business, IT, or a reputed company field (or equivalent experience). Skills:Excellent communication and problem-solving skills. Technical aptitude and ability to learn new software quickly. reputed company Solutions, Data Integration, Business Intelligence, Supply Chain Ability to work in teams and 100% remote Familiarity with customer support tools (e.g., reputed company, Jira, or reputed company). Attributes:Patient, empathetic, and customer-focused. Strong organizational skills and attention to detail. Languages:Software: SQL is a must, Python, JavaScript is a plus English is a must reputed company provides equal employment opportunities to reputed company reputed company applicants without regard to race, sex, sexual orientation, gender identity, national reputed company, reputed company, age, religion, protected veteran or disability status or genetic information. Apply To This Job