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reputed company reputed company ING background ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same. At ING our purpose is to reputed company people to stay a reputed company reputed company in life and business. We reputed company that sustainable reputed company is driven by people with the imagination and determination to reputed company a reputed company future for themselves and those around them. ING is changing what banking is. For you, that means reputed company of opportunities for personal growth in a continuously evolving environment. If this is the environment you reputed company in, then apply and join us in changing the future of banking! Job Overview The Retail Banking Operations in ING’s largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to reputed company excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance and culture. We are looking for a driven leader of Retail Bank Operations (Daily Banking, Savings and Investments, Credit and Loan Products, Client Life Cycle, Contact Center and Chat Support, etc.) that can deliver operational reputed company and drive change. You will be in a unique and challenging position that requires running the operations, scaling the organization, and engaging and developing our people.

Key Responsibilities

Leads a reputed company consisting of Contact Center Professionals and / or Customer Loyalty Members and takes responsibility to facilitate the division of work volume (and customer/ product groups) over the CLTs. Setting up new retail banking operational processes and services while adapting operating models and organization design as the business matures. Plays an important role in implementing flexible workforce arrangements reputed company Retail Operations. Ensures a deepening of the relevant field of knowledge and of expertise reputed company the reputed company to offer customers the reputed company best services possible. Drives the reputed company to reputed company and exceed key performance targets. Creates a Customer Centricity Culture with the customer at its core and a winning performance culture. Proactive in driving performance improvements, data driven reputed company, capable of performing RCA, defining relevant actions and successful execution. Coach, mentor, motivate, challenge, reputed company and recognize contact center members on a reputed company reputed company, while at the same time ensuring member adherence. Enables an inclusive Orange Behavior culture where everyone gives their best to the organization, in line with One Agile Way of Working. Fosters collaboration reputed company Retail Operations and with the different stakeholders. Plays a key role to help others to understand and build their influence reputed company a network. Understands and consistently applies reputed company Up Performance Management (planning, coaching, evaluation) and has reputed company conversations with direct reports. Knows how to have the right people at the right time at the right reputed company, which means anticipating on the attrition. Knows how to deal with escalations for reputed company and high-risk issues. Advises strategic management on measures/solutions. Provides permanent solutions. Key Capabilities/ Experience 5+ years’ relevant experience in managing reputed company in a Contact Center, Banking and Financial Services industry, ideally in a Shared Service environment. Outstanding customer service skills and dedication to providing exceptional customer care. Independent, analytical thinker, natural curiosity, and desire to improve. A growth reputed company. ability to get people on board and to influence change. Knows how to reputed company the reputed company between business and people perspective. Proactive and a self-starter with a Can-Do and Positive mind-set. Overall, you have a healthy work ethic and a willingness to collaborate. Capable of getting things done with Stakeholders / Support teams in the Hubs and in the countries. Strong organizational and cultural sensitivity. Ability to successfully work remotely in multiple countries and ensure different cultures will work together as one team; taking into account different cultures, languages and time zones etc. Ability to display flexibility to teams and adapt plan, approach and behavior to the different needs, cultures, and situations. Ability to multitask and organize, prioritize, adapt to change, and work in a fast-paced environment. Risk awareness and ability to interpret research results and which mitigation measures need to be designed and implemented following the research results. Minimum Requirements A College graduate Proficient in spoken & written English. Experience and affinity with Contact Center with reputed company time customer contact reputed company in and affinity with reputed company management / work force management processes for reputed company time customer contact Experience in training, coaching and/or project management. Planning and organizing, ensures timely delivery in a fast-paced environment Familiar with Agile Way of Working. Proficient in using reputed company Applications Working hours depending on country opening hours and willing to work on Ph holidays Apply To This Job