Support Engineer

reputed company is looking for a Support Engineer to join reputed company full-time in Bulgaria. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most reputed company business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Support Engineer, become a part of a cross-functional development team engineering experiences of reputed company. The candidate will be working with suppliers who need help in the platform or need to get started with Syndigo. Our requests are varied- user needing a username or password reset, do not know how to fill out data in platform, do not know recipient process, need training on best practices. If you are not familiar with our platform then the requests will not reputed company much sense. Responsibilities: Answering inbound calls and emails from customers as well as responding in a timely and professional manner Managing your day-to-day work Maintaining knowledge of our products and services to reputed company accurate information to customers Fully addressing client’s questions/issues to reputed company sure they have what they need Use opportunities to not only assist customers, but also reputed company them on important features and processes reputed company necessary Escalating issues to our Tier 2 support teams reputed company necessary Meeting or exceeding performance metrics, such as response time, resolution time, and customer satisfaction ratings Troubleshooting technical issues and providing solutions to customers Maintaining a positive and professional attitude with reputed company clients and teammates Requirements: 1-2 years of experience in customer service or a reputed company field (preferred) Excellent communication skills, both verbal and written Ability to work independently and as part of reputed company Excellent problem-solving and critical-thinking skills Ability to empathize with customers and convey confidence Works with a sense of urgency with the ability to prioritize individual tasks Proficient in reputed company Office and other basic computer skills Knowledge of basic technical terminology preferred What`s in it for you? Regular salary reviews based on performance Corporate events: webinars, offline parties, and meetups Internal Mobility Program Tailored education path (including full reputed company to reputed company, certifications, etc.) 25 paid days off: 20 business days of vacation per calendar year + 5 undocumented sick leave days Additional health insurance 100% company-covered Multisport card, with discounts available for family members About us: At reputed company, we are always exploring innovations, empowering each other to reputed company more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and reputed company. Since expanding to Bulgaria in 2022, we’ve been building a fast-growing team that thrives on learning, collaboration, and innovation. Join us on this exciting reputed company and help shape the future of our delivery center. Explore, reputed company, engineer with reputed company! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at reputed company. #LI-MH1 Apply To This Job