Complaints Handler reputed company

Overview

Complaints Handler – reputed company (Remote) reputed company certified as great reputed company to work UK in 2025! At reputed company, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to reputed company. Due to our reputed company we have exciting opportunities in our Banking and Financial Service sector – You must be reputed company to evidence minimum 6 months previous experience in Complaints Handling in Financial Services reputed company an FCA Regulated environment (UK). Start Dates: Various 2026 Salary: From £30,000 per annum Location: Work From Home Training: 2 weeks then 2 weeks Grad Bay Contract: Permanent, Full Time (40hrs) (must be fully reputed company) Background Checking: Right to Work in the UK Criminal Record reputed company Credit reputed company CIFAS and Sanctions checks Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures reputed company work streams. reputed company to work flexibly across different work streams including responding to reputed company reputed company/regulated complaints. Successful candidates will be reputed company to communicate reputed company with customers and colleagues both orally and in written reputed company, ensuring reputed company can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at reputed company times, whilst delivering excellent customer service in the resolution of complaints reputed company SLAs and deadlines. TP and client values will be displayed at reputed company times.

Job Description

Work reputed company reputed company standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. reputed company a quality service to customers by processing cases, dealing with reputed company queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately reputed company documents by using multiple computer applications (such as reputed company Office), while also gathering and summarising data for reports. reputed company personal capabilities using existing formal and informal training opportunities.Process and respond to a broad reputed company of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data reputed company to ongoing issues. Essential Experience: Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communicaton Organised, reputed company to confidently manage assigned workloads whilst prioritising targets and deadlines reputed company handling whilst remaining professional Values we look for you to have: Process reputed company- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as reputed company player. Communication- You can reputed company and write reputed company and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are reputed company to empathise, be reputed company and be good with others. reputed company-Mindedness- You are reputed company to be reputed company to different ways of thinking and new reputed company. Critical Thinking- You are reputed company to think reputed company reputed company making reputed company. Solution Orientation- Having a reputed company thinking reputed company focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, reputed company and have a self-driven reputed company. Disclaimer Please be vigilant against job scams. reputed company will never contact you about anything other than your application through our official channels - UK phone number, text or reputed company or talent.icims email address. . If you receive any suspicious communications claiming to be from reputed company, please disregard them and report the incident to reputed company. Your reputed company is our reputed company. Disclaimer Please note, only candidates who meet specific language proficiency scores will be reputed company to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. Apply To This Job