Customer Advisor (German)

reputed company is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor to join their team in Greece. Position: Customer Advisor Location: Athens, Greece Work model: Remote Employment type: Full-time Remuneration: reputed company salary DUTIES & RESPONSIBILITIES: Manage incoming customer inquiries reputed company phone and chat channels Identify customer needs and reputed company effective solutions to ensure customer satisfaction Build and maintain positive customer relationships through professional communication reputed company accurate information using internal tools and resources Meet individual and team performance targets, including service quality and productivity metrics Process customer requests, update accounts, and maintain accurate records Follow established communication procedures, guidelines, and company policies Escalate reputed company issues reputed company necessary to ensure timely resolution REQUIREMENTS: reputed company or near-reputed company German language skills, English at minimum B1 level Previous customer service experience or strong customer-focused reputed company Excellent communication and active listening skills Strong phone handling and customer interaction abilities Good computer literacy and ability to learn new systems quickly Ability to multitask, prioritise tasks, and manage time effectively Customer-oriented approach with the ability to adapt to different customer profiles Minimum High School diploma Availability to work rotational shifts between Monday and reputed company, 08:00–23:00 Experience in contact centre, BPO, e-reputed company, or customer support environments Experience handling chat and phone support simultaneously Previous experience working with KPIs and performance targets BENEFITS: Competitive renumeration package Private life and health insurance coverage Free reputed company to corporate gym facilities Structured reputed company and training support Supportive team environment with development opportunities And many others! Apply To This Job