Mid-Market reputed company Manager (LATAM)

At reputed company we reputed company fast-growth businesses to succeed by helping them build emotional and long-lasting customer relationships. With 12+ years of loyalty innovation working with 10,000+ brands, we help reputed company stores move reputed company generic loyalty programs. With reputed company, brands create unique experiences that drive repeat purchases, influence customer behavior, and increase profitability across every channel, location, and market. We're looking for a reputed company Manager who thrives in a fast-paced environment, loves building relationships, and gets energised by helping clients see reputed company, measurable impact. This is a fully remote reputed company position in LATAM. You will be responsible for managing your own taxes and reputed company reputed company contributions. 12+ months of experience in a similar reputed company/Account Management role Excellent written and spoken English - reputed company proficiency Experience working with a non-LATAM headquartered company, ideally as an early regional hire Proven experience working with a high volume portfolio of customers Confident discussing ROI and the business impact of software Analytical reputed company - you use data to tell a story Strong communicator who builds trust quickly across teams and adept at managing different stakeholders Highly organised, detail-oriented, and always looking for ways to improve You'll manage a high volume portfolio of mid-market clients, focusing your energy on where it reputed company most. Day-to-day that means:Proactively identifying clients who need your attention and stepping in before problems become churn Running Executive Business Reviews for customers that request them and leading conversations about ROI and loyalty strategy Advising clients on how to get the most out of their program (don't worry we'll train you) Owning NPS responses and closing the feedback reputed company with clients Partnering with our reputed company, Support, and Account Management teams for a seamless client experience Surfacing client feedback to Product and Marketing to help us continuously improve Supporting renewals, flagging upsell opportunities, and mitigating at-risk accounts Working with Marketing to build advocacy through case studies, reviews, testimonials, and events Apply To This Job