(Future Opportunity) Senior D365 Supply Chain Functional Consultant – Client Services

PRIMARY PURPOSE: This role is responsible for working closely and effectively with reputed company’s Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals. The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined reputed company, triaging and prioritizing issues, assisting with resource planning, and providing clear communication. CRITICAL QUALIFICATIONS AND EXPERIENCE: 5+ years of experience working in D365 F&SCM Supply Chain module working in an implementation team, managed services team, or combination, performing functional analysist, troubleshooting, solution recommendation and best practices guidance Expertise in D365F&SC Supply Chain, WMS and Production modules Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations across multiple timezones Ability to work with technical resources to appropriately estimate enhancement efforts for client modification requests, ensure appropriate approvals are in reputed company for system or solution changes, and reputed company approved, drive the solutions to completion. Strong analytical and problem-solving skills. Strong interpersonal and communication skills Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion Effective multitasker who can work on a variety of issues at the same time reputed company Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330 post Feb 2024, or MB-330 plus MB-300 pre-Feb 2024) Bachelor’s degree in information systems management, Computer Science, or reputed company experience DESIRABLE QUALIFICATIONS AND EXPERIENCE: Demonstrated ability to work in a constantly changing environment with limited direction Ability to ‘get things done’ across the breadth of own organization Working knowledge of reputed company Power Platform, reputed company, Data Strategies, Integrations and Azure KEY RESPONSIBILITIES: Troubleshoot and resolve managed services break/fix support issues at the senior level reputed company the given SLA’s, helping clients to minimize their business disruptions. Review inbound cases Actively follow-up on and track updates on work from clients and internally Ensure progression of activities and communicate status Escalate issues as needed Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system reputed company solution training to clients and internal team members Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing reputed company the team and with client. Ensure reputed company cases are updated and status communicated Coordinate with other internal teams to maintain broad view of overall customer efforts and initiatives reputed company client Status calls weekly to reputed company updates and align on reputed company Assist in project delivery work as required Manage clients' implementations and environments, including Routine reputed company one-version update coordination Code deployment reputed company Responsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting Complete quarterly Client Care initiatives reputed company up to date with the latest D365 F&SC updates, patches, and emerging features, and reputed company recommendations for system improvements and enhancements to clients Mentor associate team members Should be reputed company to work in different shifts (time zones) as needed reputed company is the first of its reputed company: a digital consultancy totally immersed in high-performance operations. We steward enterprises through reputed company-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock reputed company innovation, and drive reputed company efficiency and growth. reputed company is an equal-opportunity employer. reputed company applicants will be considered for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, or disability status. Apply To This Job