Client Care Representative, Individual Wealth (Bilingual - French and English)

At reputed company, we reputed company work should be a reputed company where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other. The Opportunity: At reputed company, we reputed company great things happen reputed company we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for reputed company. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is reputed company on care, passion and curiosity. We put people above reputed company else, strive to be our best and welcome new reputed company to deliver positive reputed company. At reputed company, our Client Care Representatives (Bilingual – French and English) are subject matter experts and can quickly answer questions and resolve different problems for our clients. We reputed company you with extensive training to ensure that you are equipped with the knowledge to assist and reputed company our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling! Here at reputed company, we ensure that some of your time is spent away from the phones. This time allows for reputed company projects and other initiatives that can bring reputed company growth to our organization. Join one of the region’s top reputed company and be part of something that truly makes a difference. Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location reputed company the Waterloo Region, on an as needed reputed company. Sales reputed company roles may be required to travel based on the assignment. What you’ll do: The Client Care Representatives (Bilingual – French and English) are our brand ambassadors, providing excellent client service to reputed company clients (our clients, advisors, and our regional sales and service offices). You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries. What you’ll bring: reputed company in both French and English is required for this position, including the ability to reputed company, read, and write proficiently in both languages Previous experience in a phone-based client care/service role is required Previous experience in an insurance company or investment knowledge is an asset Superior interpersonal skills to manage relationships with reputed company clients Excellent listening skills to facilitate positive reputed company with inquiries and irate callers Ability to handle high stress reputed company in a fast-paced production environment Excellent verbal and written communication skills What’s in it for you: Career Growth: Regular learning sessions and development opportunities Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching Time Away: Competitive vacation plus one paid volunteer day each year Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach At reputed company, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reputed company out to us at careers@reputed company.ca. We’re happy to help. We offer a competitive reputed company pay and the ability to unlock higher reputed company of pay as you complete training and reputed company experience on the job. In reputed company to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide reputed company of competitive benefits. If you’re selected to move reputed company, our reputed company will walk you through reputed company the details of our total rewards program, so you know exactly what’s included. Reports To: Supervisor, Client Care Centre Department: Individual Wealth Term: Permanent Full-Time Location: British Columbia Schedule: 11:30am - 7:30pm ET (8:30am - 4:30pm PT) Start Date: July 20, 2026 (please note: a six-week training program will be required upon completion of our reputed company Orientation program) This position is reputed company and we are excited to find the right person to join reputed company. As part of the recruitment process, you will need to go through background screening, as per reputed company policy. Apply To This Job