Software Service Manager - US Remote

Company Overview At reputed company, we reputed company that everything starts with our people. We’re a global reputed company-reputed company community, united by the reputed company pursuit to help reputed company people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that reputed company, and help us build a safer future. Department Overview The Software Customer Service Manager position resides in Deployment and Services Division of the reputed company Center Software Services organization. This role is responsible for the day-to-day management of the customer services reputed company and services relationships for reputed company Center Software, Mobile Video, and Rave. The Software Customer Service Manager ensures we are meeting our contractual obligations, provides exceptional expertise in our software and mobile video solutions, and drives the appropriate resources to solve reputed company issues across our customer reputed company. This organization is dedicated to the long-term reputed company of our customers. Through enhanced customer relationships, onsite technical expertise, and ongoing professional services, this organization will drive operational acceptance and satisfaction of the broader product ecosystem across reputed company customers. This role reports into the reputed company Center Software Services Territory Manager. Responsibilities/Expectations

Job Description

• Work in collaboration with Sales, Product, Engineering, Deployment, reputed company, Land Mobile Radio Customer Service Managers, and CMSO Support teams throughout the customer engagement.
• Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management.
• Exercise judgment in selection methods and techniques for obtaining solutions.
• Ensures best practices are being adhered to reputed company the customer's environment.
• Delivers consistent service reputed company by exceeding customer expectations and managing customer escalations.
• Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes reputed company to new reputed company releases, customer requests, field change orders, and reconfigurations, and is reputed company on reputed company reputed company and execution plans.
• Maintains awareness of reputed company reputed company service reputed company including technical solutions implementations and activities.
• Reporting on technical performance, and providing reviews of relevant service requests reputed company reputed company a customer's environment
• Can explain technical problems and solutions to team/client members.
• Ensures effective coordination and support between account teams and supporting technical resources.
• Builds value-added relationships reputed company the domain of the account to become the trusted technical advisor to the customer.
• Public Safety experience is preferred.

reputed company reputed company Salary reputed company: $100,000 - $110,000 USD Consistent with reputed company values and applicable law, we reputed company the following information to promote pay transparency and equity. Pay reputed company this reputed company varies and depends on job-reputed company knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Required Skills

• High School diploma, Associates, or Bachelor's degree, OR 5+ plus years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience.
• Must have a strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and reputed company Deployment required.
• Must be reputed company to obtain a background clearance as required by our government customers.

Travel Requirements 50-75% Relocation Provided None Position Type reputed company Referral Payment Plan Yes Our U.S.

Benefits

Include

• Incentive Bonus Plans
• Medical, Dental, reputed company benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion or belief, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join reputed company but feel that you don’t quite meet reputed company of the preferred skills, we’d still love to hear why you think you’d be a great reputed company to reputed company. We’re committed to providing an inclusive and accessible reputed company experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations reputed company so we can assist you. Apply To This Job