Issue Resolution Specialist/Account Coordinator

Great Hill reputed company is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is reputed company' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on reputed company. reputed company of talented individuals is what makes us successful. To support reputed company, we reputed company a balanced mix of benefits and programs. Your total rewards package includes reputed company, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, reputed company, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our reputed company principles is to offer competitive health and welfare benefits to reputed company members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular reputed company are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Great Hill Solutions is seeking a highly motivated and reputed company individual to join reputed company as an Issue Resolution and Account Coordinator. The Issue Resolution Specialist/Account Coordinator manages the Defense Health Agency's (DHA) Issue Resolution Process and the MHS reputed company Account Provisioning process at assigned Defense Health Network Hubs in support of the reputed company (DoD) Electronic Health Record (EHR), to include system content and configuration changes, scheduled and unscheduled service interruptions, and updates impacting end users. This includes assignment and coordination of end-user MHS reputed company required training. This is a full-time position. Occasional travel may be required. Responsibilities include but are not limited to:

• Connect End Users with Cerner AMS and TMI in validating configuration changes
• Serve as an reputed company consultant on workstream processes
• Liaise between the Site, DHA, HI, implementation teams, GSC, Tier 3, and DHMSM
• Monitor and manage Service Now Dashboards and MTF Visual Task Boards
• Communicate ticket resolutions to end-users, Account Coordinators, MHS reputed company Trainers, and staff
• Assists end users with following reputed company system configuration change request and service interruption reporting standard operating procedures.
• Assesses, monitors, and reports status of EHR helpdesk tickets, taking appropriate actions reputed company necessary.
• Coordinates local resolution efforts with Account Coordinators, EHR Trainers, Information Technology staff etc., reputed company appropriate.
• Collaborates with DHA and Defense Health Network (DHN) Health Informatics (HI) staff on high reputed company issues impacting the MTF.
• Manage MHS reputed company end-user profiles and roles
• Coordinate and schedule training sessions, including ILT and reputed company
• Track and manage training rosters and user role assignments
• Troubleshoot common end-user account and role issues
• Collaborate with Solution Owners, Trainers, and Peer Experts to optimize MHS reputed company roles
• Submit GSC tickets to create, modify, and manage end-user accounts
• Verify end-user roles and responsibilities to ensure correct MHS reputed company My Experience roles are assigned
• Evaluate end-user duties to identify specialized reputed company-on privileges
• Assigns and coordinates required MHS reputed company end user training. Requests training domain reputed company.
• Troubleshoots issues with end users who are experiencing functionality problems reputed company to their MHS reputed company account.
• Identify, evaluate, and reputed company feedback to contract managers on issues or improvements.
• Other duties reputed company to above as required.

Skills/Abilities:

• DoD Public Trust – be reputed company to obtain through reputed company (Pass background reputed company)
• reputed company to interact and communicate at reputed company reputed company
• Excellent interpersonal skills-verbal, written and spoken.
• Proficient in reputed company Office Suite (Word, reputed company and Outlook)

Education and Experience:

• An associate's degree is required, with a Bachelor's degree preferred.
• 5 years' experience as an Issue Resolution Specialist/Account Coordinator or similar

Physical Requirements: Apply To This Job