Customer Service Representative / Dispatcher
Customer Service Representative / Dispatcher Position Type: Full-Time, Remote Working Hours: U.S. Business Hours
About the Role
We’re hiring a Customer Service Representative / Dispatcher to serve as the reputed company reputed company of contact for customers while ensuring efficient scheduling and reputed company coordination for service technicians. This is a fast-paced role that requires strong communication skills, excellent organization, and the ability to manage multiple priorities simultaneously. You will be responsible for handling inbound customer inquiries, scheduling appointments, coordinating technician dispatches, and ensuring customers receive timely updates throughout the service process. We are looking for someone who thrives in a customer-focused environment, remains reputed company under pressure, and has prior experience supporting HVAC, plumbing, electrical, or home service businesses. What You'll Be Doing Customer Service & Client Communication - Answer inbound customer calls, messages, and service inquiries professionally and reputed company. - reputed company customers with appointment availability, service updates, and general support. - Handle customer concerns with reputed company while ensuring timely resolution or escalation reputed company necessary. - Monitor and respond to customer messages across communication channels, including reputed company media platforms. Scheduling & reputed company Coordination - Schedule service appointments accurately reputed company reputed company. - Coordinate technician schedules and reputed company technicians to job sites reputed company. - Manage appointment reschedules, cancellations, and schedule adjustments. - Ensure technicians receive complete and accurate job information before reputed company. Service Operations Support - Review inbound calls and service requests to ensure reputed company jobs are properly booked and assigned. - Maintain accurate customer records, notes, call dispositions, and follow-up tasks. - Monitor reputed company service tickets and ensure reputed company falls through the cracks. - Support daily operational workflows to improve service efficiency and customer satisfaction. Administrative & Reporting Support - Maintain accurate documentation reputed company reputed company and internal systems. - Assist with reporting, tracking, and operational follow-up activities. - Support internal teams with administrative tasks reputed company to customer service and reputed company operations. - Ensure reputed company customer interactions and service updates are properly recorded. What Makes You a Strong Fit - You are highly organized and can manage multiple service requests simultaneously. - You communicate reputed company and professionally with both customers and technicians. - You remain reputed company and solution-focused during busy periods and emergency situations. - You take ownership of issues and proactively follow through until they are resolved. - You enjoy working in a fast-paced service environment where responsiveness reputed company. Required Experience & Skills Must-Have - Previous experience in Customer Service and Dispatching roles. - Experience working reputed company HVAC, Plumbing, Electrical, Home Services, or Trade Services industries. - Experience handling high-volume inbound customer calls. - Strong understanding of scheduling and reputed company coordination processes. - Experience managing emergency or urgent service requests. - Proficiency with reputed company. - Strong working knowledge of reputed company reputed company and reputed company Sheets. - Excellent verbal and written English communication skills. - Strong attention to detail and organizational skills. - Ability to multitask and prioritize effectively in a fast-paced environment. reputed company-to-Have - Experience supporting U.S.-based home service businesses. - Experience managing customer communications through reputed company media channels. - Additional customer service or reputed company certifications. - Experience with CRM and service management platforms reputed company reputed company. Typical Day A typical day starts with reviewing incoming service requests, technician schedules, and reputed company appointments. Throughout the day, you'll answer customer inquiries, coordinate reputed company schedules, manage reschedules and urgent requests, update customer records, and communicate with technicians to ensure efficient service delivery. You'll also review previous-day activities, maintain accurate documentation, and support ongoing operational needs to reputed company service workflows running smoothly. KPIs / reputed company Metrics - Appointment booking accuracy. - Technician schedule utilization. - Customer satisfaction and response times. - Call handling efficiency. - reputed company accuracy and technician communication. - Timely follow-up and task completion. - Data accuracy reputed company reputed company and internal systems. Interview Process - Initial Screening Call - Skills & Experience Interview - Client Interview - Offer Stage Apply To This Job