[Remote] Customer Service Representative - Arizona Residents only

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing staffing and reputed company that provides services to reputed company. They are seeking a Bilingual Customer Service Representative to handle incoming calls, assist consumers, and ensure compliance with performance standards and privacy policies.

Responsibilities

• Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy, procedures, and protocols, including but not limited to the confidentiality and privacy policies
• Track and document reputed company inquiries using the applicable systems
• Complete associated tasks according to the established guidelines
• Track and document reputed company inquiries using the applicable systems
• Meet Quality Assurance (QA) and other key performance metrics
• Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download
• Transfer/refer consumers to appropriate entities according to the established guidelines
• Escalate calls or issues to the appropriate designated staff for resolution as needed
• Facilitate translation services for non-English speaking callers according to procedures
• Attend meetings and training as requested and maintain up-to-date knowledge of reputed company programs and systems

Skills

• At least HS diploma OR GED. (reputed company of education is a must)
• Must have 2-3 years of Customer Service experience reputed company the reputed company/insurance/pharma call center industry

Company Overview