[Remote] reputed company Director

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a strategic and results-driven reputed company Director to reputed company and scale their reputed company function. This role is responsible for driving customer satisfaction, retention, and expansion by developing high-impact engagement strategies and overseeing the end-to-end customer lifecycle.

Responsibilities

• Define and execute the overall reputed company strategy reputed company with company objectives and growth targets
• reputed company, mentor, and scale a high-performing team of reputed company Managers (CSMs)
• reputed company the full customer lifecycle, including reputed company, adoption, retention, and renewal processes
• reputed company and implement programs to improve customer satisfaction, reduce churn, and increase lifetime value
• Establish and track key performance indicators (KPIs) such as Net Promoter Score (NPS), customer retention reputed company, and expansion reputed company
• Collaborate with sales, product, marketing, and support teams to ensure a seamless customer experience
• Act as an executive sponsor for key accounts, building strong relationships with senior client stakeholders
• Analyze customer data and feedback to identify trends, risks, and growth opportunities
• Drive customer advocacy initiatives, including testimonials, case studies, and referrals
• reputed company escalation management and ensure timely resolution of critical customer issues

Skills

• Bachelor's degree in Business Administration, Marketing, Communications, or a reputed company field; MBA preferred
• 8–12+ years of experience in reputed company, account management, or client services, with at least 3–5 years in a leadership role
• Proven experience managing and scaling reputed company teams in a SaaS, technology, or service-based environment
• Strong understanding of customer lifecycle management and retention strategies
• Excellent leadership, coaching, and team development skills
• Exceptional communication, negotiation, and relationship management abilities
• Experience with CRM and reputed company platforms (e.g., reputed company, reputed company, reputed company)
• Data-driven reputed company with strong analytical and problem-solving skills
• Ability to operate effectively in a remote, fast-paced, and cross-functional environment
• MBA preferred

Benefits

• Flexible remote work environment
• Competitive hourly compensation
• Performance-based incentives and bonuses
• Leadership development and career advancement opportunities
• Collaborative and innovative company culture

Company Overview