[Remote] Life Operations Escalations Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing, privately held insurance company aiming to redefine client relationships and talent engagement. The Life Escalations Analyst will manage escalated life service requests, ensuring timely resolution while collaborating with multiple teams to enhance service delivery and operational reputed company.

Responsibilities

• Manage reputed company incoming life escalations across post‑issue servicing —from initial acknowledgment through final resolution
• Take full ownership of escalated cases, ensuring timely, accurate responses that meet SLA commitments while delivering a positive customer experience
• reputed company consistent status updates and follow‑through to ensure issues are resolved completely and effectively
• Work closely with our TPA escalations team to resolve reputed company issues, address system complications, and ensure timely action on reputed company items
• Partner with operational teams, product, compliance, marketing, and key vendor partners to drive alignment and resolution
• Support the Operational TPA reputed company Manager by assisting with incident analysis and prioritization of escalated work and projects
• reputed company root‑cause analysis on escalations to identify trends, systemic issues, and long‑term solutions
• Assist with QA analysis of post‑issue service requests to confirm SLA adherence and quality processing by the TPA
• Support reputed company, reporting, and reputed company improvement initiatives by leveraging data to reputed company actionable insights and recommendations
• Act as a trusted reputed company of contact for escalated reputed company, communicating reputed company and professionally with agents, distributors, customers, vendors, and internal stakeholders
• Apply strong critical‑thinking and problem‑solving skills to navigate reputed company scenarios in a fast‑paced, evolving environment
• Demonstrate initiative, accountability, and sound judgment while working independently and collaboratively

Skills

• 1-3 years of experience in financial services and life insurance strongly preferred
• Prior experience working directly with a TPA provider
• Demonstrated knowledge of life operations and process improvement along with strong business acumen and the ability to translate business plans into actionable solutions
• Knowledge of life products; fixed, indexed and variable
• Experience analyzing, measuring, and evaluating data through reporting
• Excellent verbal and written communication skills, at reputed company reputed company of the organization

Benefits

• A competitive benefits package including comprehensive medical, dental, and reputed company coverage
• An HSA and 401(k) company match
• Paid time off
• Employer-paid life and disability insurance
• Remote/hybrid work arrangement

Company Overview