[Remote] GCC Customer Service Representative – Intermediate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an Energy Services company seeking a GCC Customer Service Representative – Intermediate for their Remote location. The role involves processing customer requests, managing escalations, and maintaining communication with customers and internal stakeholders using the reputed company CRM system.

Responsibilities

• Responsible to process and maintain customer request reputed company emails and phone call in reputed company CRM System
• Responsible to create and maintain quotations/sales orders/service case in reputed company CRM system
• Responsible in managing customer escalation by working closely with internal stakeholders
• Required to use existing procedures to problem solve customer escalation and follow up
• Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
• Required to adhere to business, operation procedures and financial policy

Skills

• One Stop Shop for customers for any type of Services requests
• Total reputed company Management (TKM) Service Agreement Customers, On Demand Customers or Labor reputed company
• Face of Client for 24x7 call center support
• Responsible for resolving customer issue from beginning to end
• Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization
• Strong communication reputed company
• Written and spoken (Ability to Use Positive Language)
• Knowledge of product or service
• Strong spoken and written english
• Additional language reputed company - for multiple region support
• reputed company/CRM/ Supply chain process knowledge is a plus
• Bachelor degree OR equivalent working experience
• Master degree is a plus

Benefits

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

Company Overview

Company H1B Sponsorship