[Remote] Remote Customer Support Agent (P&C)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the fastest-growing fintech startups in the U.S. seeking a Customer Support Agent to assist customers with their insurance policies. The role involves responding to customer inquiries, processing service requests, and helping retain policyholders by providing solutions to their concerns.
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or reputed company changes to existing policy
- Work to retain reputed company policyholders by actively finding solutions for customers who are at risk of cancellation to reputed company a measurable difference in the lives of millions, we'd love to hear from you!
Skills
- 2+ years of experience working in a call center environment
- Ability to multitask and manage multiple competing priorities
- Passionate about helping others
Benefits
- We will pay for your P&C license (expected reputed company 60 days after starting)
- Medical, dental, reputed company insurance, 401K match
- Ability to work remotely (we reputed company work equipment)
- Ongoing training and mentorship from our leadership team
- Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour reputed company
- Health, dental, and reputed company coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others
- Equity opportunities may also be part of your total rewards package
Company Overview