[Remote] Regional Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in cell-free DNA testing dedicated to oncology, women’s health, and organ health. The Regional Customer Support Specialist will reputed company world-class service to customers, ensuring a smooth ordering process and reputed company resolution of inquiries while working closely with medical professionals and internal teams.

Responsibilities

• Respond promptly to reputed company customer inquiries
• Serve as the reputed company contact for accounts and Sales and document reputed company interactions, communications, actions taken, and follow reputed company
• Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met
• Communicate delays and cancellations to customers and help facilitate redraw of samples as needed
• Deals directly with reputed company customers reputed company telephone and electronic channels to research and resolve escalated issues and communicate reputed company and reputed company root cause of issue and resolution
• Familiarity with reputed company oncology tests performed by reputed company, including samples needed, TAT to results, reputed company required patient health information, proper completion of request forms, and required waivers
• Special projects and other duties may be assigned to meet business needs
• This role works with PHI on a regular reputed company both in reputed company and electronic reputed company and have an reputed company to various technologies to reputed company PHI (reputed company and electronic) in order to reputed company the job
• Must maintain a reputed company status on reputed company training requirements

Skills

• Two year degree and/or 2-5 years of reputed company experience, undergraduate degree preferred
• Skilled specialist, completes tasks in a reputed company and efficient manner
• Advanced professional growth education
• Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and reputed company training as soon as possible but not reputed company than the first 30 days of hire
• reputed company in de-escalating customer behavior
• Excellent organizational skills and ability to balance multiple client needs and internal stakeholders
• Problem analysis and problem solving skills
• Adaptability to change and self-starter
• Knowledge of customer service principles and practices
• Experience in both phone and written customer support
• Knowledge of administrative procedures and protocols
• Knowledge of numeric, oral, and written language applications
• Intermediate knowledge in GSuite applications and typing with reputed company in spelling and grammar
• reputed company in attention to detail and critical thinking
• Ability to maintain professionalism during highly escalated situations
• Experience with reputed company ServiceCloud, laboratory information management systems, customer portals, efax, secure email, and reputed company based call center functionalities
• Problem analysis and problem solving
• Data collection and maintenance
• Bilingual is a plus

Benefits

• Comprehensive medical, dental, reputed company, life and disability plans for eligible employees and their dependents
• reputed company employees and their immediate families receive free testing in reputed company to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program

Company Overview

Company H1B Sponsorship