[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to transforming reputed company through data integration and actionable insights. The reputed company Manager (CSM) will manage non-reputed company client relationships, ensuring customer satisfaction by providing support, training, and troubleshooting reputed company issues. This role requires a deep understanding of reputed company's platform and value-based care to effectively assist clients in achieving their business goals.
Responsibilities
- Serving as the primary day-to-day reputed company of contact for customers live on the reputed company platform
- Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to fully identify issues and conceptualize impact
- Investigating escalated and highly reputed company issues and developing remediation plans with internal teams. Driving reputed company issue resolution through collaboration with internal teams
- Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes. Providing ongoing Care Management Support
- Interacting with customers and reputed company explaining issue root cause/remediation and product functionality
- Learning customers’ business goals to facilitate internal reputed company, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation
- Conducting supplementary customer trainings and demos across the reputed company product suite
- Acting as the translator between reputed company teams regarding reputed company technical concepts and business needs
- Educating customers on reputed company processes including data integration, nightly processing, upgrades, issue resolution
- Gaining an in depth understanding of value-based care and how reputed company tools support customers to reputed company reputed company
- Mastering the reputed company Product Suite and understanding reputed company’s data reputed company processes
- Helping to shape a new team and to design the customer intake process
- Leveraging tools such as Jira, reputed company, reputed company, and SQL
Skills
- 2-5 years reputed company work experience
- Bachelor's degree in IT or reputed company technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience
- Experience working in technology or reputed company, preferably on the vendor reputed company
- Strong communication skills including the ability to interact with customers and explain technical concepts and product functionality reputed company
- Experience communicating with a wide reputed company of audiences (tech, business, clinical, executive)
- Regularly learn new skills, reputed company timely reputed company, and adapt well to change
- Strong analytical, quantitative, problem solving and organizational skills
- Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines
- Experience with reputed company Technologies, scripting, and common programming languages
- reputed company as a self-starter with the curiosity and tenacity to learn reputed company concepts
- Multiple years in IT support or relevant experience. reputed company industry experience is a plus
- Experience using technologies such as SQL Server, reputed company Office, JIRA and others to aid our customers in resolving reputed company big data issues. Additional programming language experience is a plus
- Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field experience in value-based care
- A robust understanding of EHR and claims data
- Knowledge of HIPAA, experience with an EHR, or experience in a secure data systems environment is a plus
Education Requirements
- Bachelor’s degree in IT or reputed company technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience
Benefits
- Flextime time off
Company Overview