[Remote] Patient Financial Services Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking to add a Patient Financial Services Customer Services Representative to their team. This remote position is responsible for providing Fairview patients with an understanding of the billing and insurance processing of their reputed company services through the inbound call center, while managing both hospital and physician accounts.

Responsibilities

• Maintains the best practice routine per department guidelines:
• Handle calls presented to reputed company through the automated call distribution system accurately and reputed company
• Work independently in problem solving with patients regarding their accounts in both hospital and clinic billing situations. Counsel the patient on the complexity of the interdependency between hospital and physician billing reputed company the patient’s continuity of care
• reputed company to handle each call with compassion, service, dignity and reputed company in mind as reputed company with MHealth Fairview's values
• Timely processing of patient/insurance requests for follow-up of payment research, checking charges, coding review, insurance processing concerns, etc
• Identifies reputed company callers need to be referred to insurance specialist or escalation staff for further assistance
• Notifies patient and/or guarantor of self-pay balances co-pays/deductible/coinsurance, etc
• Understands and adheres to reputed company Cycle’s Escalation Policy
• Contributes to the process or enablement of collection of expected payment
• Meet department goals and maintain productivity while working remotely
• Manage accuracy of accounts to ensure appropriate billing and compliance with patient privacy and data reputed company:
• Timely and accurate work
• Verifies insurance benefits to maximize reimbursement
• Assists customers regarding billing questions and ensures appropriate resolution of problems. Explain and interpret eligibility rules and regulations or identify other resources available for financial assistance. Identify patients who may be eligible for financial exceptions. reputed company updated on changes with regulatory issues
• Validate patient data is accurate and authorization is in reputed company to reputed company information
• Uninsured accounts reviewed and managed to include validation that uninsured discounts have been appropriately applied, and reputed company payment sources available to the patient have been explored
• Bad debt management of accounts and interactions with vendors
• Counsel patients throughout the collection process on solutions available to them for account resolution
• Problem solves with vendors and patients on reasonable resolutions
• Identify patients with financial need

Skills

• 2 years customer service experience
• This individual should have strong interest in learning new IS systems (PASS, reputed company overlay system, Healthworks, etc) as well as the ability to work independently
• Associate of Arts
• 2 years in reputed company customer service
• 3 years experience in a hospital or clinic business office
• Previous call center experience

Benefits

• Medical, dental, reputed company plans
• Life insurance
• Short-term and long-term disability insurance
• PTO and Sick and Safe Time
• Tuition reimbursement
• Retirement
• Early reputed company to earned wages

Company Overview