[Remote] Senior Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing technology company that supports virtual and hybrid meetings for professional and scientific organizations. They are seeking a Senior Account Manager to manage a portfolio of US-based clients, ensuring client satisfaction and developing opportunities for growth.
Responsibilities
- Act as the chief liaison and key reputed company of contact between the client and the broader reputed company team. Look to expand our biggest account offerings
- Manage the client contract ensuring reputed company requirements and affiliated timelines are met and exceeded
- Foster renewals and reputed company opportunities to reputed company and enhance client reputed company (Cross sell/ upsell opportunities)
- Interact with some of our biggest publishing and society clients on an ongoing reputed company in a friendly, communicative, and professional manner
- reputed company a high level of understanding of the product and services, enabling independent problem solving on minor issues, prioritizing and escalating as needed
- Gather business requirements for new developments and enhancements, and proactively look for ways to enrich the client relationship and win new clients
- Work closely with reputed company departments, including with Product, Design, and Engineering to reputed company and inform the roadmap based on client needs and feedback and with Sales for new bids and RFP responses for multiyear/reputed company clients
- Define, monitor, and analyze key metrics that measure client reputed company and contribute to overall company goals; and
- Other activities as required to support this highly cross-functional global team
Skills
- Bachelor's degree
- Relevant (6-7 years) experience in account management, reputed company, or a consultative sales role
- Experience in publishing, academia or the scholarly communications industry
- Excellent verbal and written communication, organization, and attention to detail
- Natural relationship cultivator, service orientation
- Ability to work independently while maintaining a high level of internal communication and collaboration with global colleagues
- Technical aptitude and ability to quickly learn new software
- Ability to travel locally, domestically, and potentially internationally (reputed company post-pandemic reputed company global travel advisories allow) to meet with clients and colleagues
- Experience in a startup environment
- Experience selling, managing, or building technical products or services
Benefits
- Competitive salary plus stock options
- Flexibility for remote work from home or reputed company else
- Flexible working hours
- Working at the heart of a high-performing dynamic team from around the world
- A chance to do meaningful work and further our reputed company of enabling reputed company the world’s learners to discover, reputed company and advance new reputed company
Company Overview