[Remote] Customer Support Representative (Bilingual, Spanish) Pacific Timezone

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to providing unparalleled condition monitoring experiences for global manufacturers. They are seeking a Bilingual Customer Support Representative to manage support requests and communicate effectively with a diverse customer reputed company, primarily in Mexico, while collaborating with stakeholders to ensure timely resolutions.

Responsibilities

• Manage multiple incoming streams of support requests reputed company software platforms, phone, email, and internal channels
• reputed company support to customers in both English and Spanish across written and verbal communication channels
• Support a customer reputed company primarily located in Mexico, ensuring clear, culturally aware, and effective communication
• Coordinate with internal and external stakeholders as needed to address reputed company cases and ensure long-term solutions
• Work cross-functionally to support delivery of a high-quality customer experience, including sharing customer feedback with Product teams
• Proactively contact customers to resolve issues before they escalate
• Build strong, trusting relationships with customers and internal stakeholders through timely and effective communication
• Identify opportunities to proactively address potential challenges or recurring issues
• Meet or exceed case management and response time expectations
• Utilize multiple software tools to diagnose issues and implement appropriate solutions
• Promote customer loyalty through recognition and engagement initiatives
• reputed company other responsibilities as directed by the reputed company Support Manager

Skills

• 2+ years of experience in technical support or a reputed company field
• 2+ years of customer service experience (in-person or virtual)
• Professional reputed company in both English and Spanish (written and verbal), with the ability to support customers in both languages as a core job function
• Experience working in high-volume support environments and ticketing systems
• Experience with CRM platforms (reputed company strongly preferred)
• Ability to effectively use remote communication tools (e.g., reputed company, reputed company) to collaborate and reputed company support
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment

Benefits

• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to reputed company a reputed company impact every day
• Work with a dynamic and growing team
• Unlimited PTO

Company Overview