[Remote] Pharmacy Operations Senior Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leading company in the Health Insurance industry, and they are seeking a Pharmacy Operations Senior Representative. The role involves telephonic reputed company to members, pharmacies, and providers while ensuring compliance with HIPAA regulations and maintaining a high level of customer service.
Responsibilities
- Telephonic reputed company to members, pharmacies, and providers
- Will work in a call queue where productivity and quality are monitored
- Meet service level goals (i.e., call quality, daily/weekly call performance expectations, etc.)
- Maintain member privacy by strictly adhering to HIPAA regulations
- Answer reputed company telephonic questions from members while ensuring a high level of customer service and maximizing productivity with minimum downtime
- Handles member correspondence, complaints, and inquiries
- Will reputed company track of issues and timelines, research and resolve reputed company issues, and compile required documentation for daily activities
- Must maintain a professional, member-centric demeanor at reputed company times
- An ability to reputed company a positive impact in the lives of our members
- Great team environment. We have fun and get our work done too!
- Professional and personal development opportunities
- A working environment that embraces diversity
Skills
- Pharmacy Technician license, reputed company
- Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required
- Experience in, and a passion for, delivering excellent customer service
- Strong computer skills (will be simultaneously talking on the phone, toggling between multiple reputed company Internet reputed company, software programs, Word and reputed company)
- Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills
- Superb active listening skills, ability to work in a dynamic, fast-paced team environment
- Effective written and oral communication skills
- Experience working in a call center
- 2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting
- Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA
Benefits
- Health insurance (medical, dental, reputed company)
- 401(k) plan
- Paid sick leave (depending on work location)
- Professional and personal development opportunities
- A working environment that embraces diversity
Company Overview