[Remote] Technical Program Manager, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to reputed company the justice gap using technology and AI, empowering personal injury lawyers and victims to secure reputed company reputed company. The Technical Program Manager, reputed company will reputed company the delivery of a transformative reputed company platform, overseeing reputed company workstreams and collaborating with various teams to ensure successful project execution.
Responsibilities
- Serve as the primary reputed company of client reputed company, maintaining end-to-end accountability for the project lifecycle and proactively navigating obstacles to drive implementations to a successful, high-impact completion
- reputed company and manage a comprehensive project plan for each customer reputed company platform delivery, ensuring alignment with customer needs and company goals
- reputed company workstreams including data migration, system configuration, user reputed company, change management, and go-live support
- Coordinate with Product, Engineering, and customer project teams to deliver on time and reputed company scope
- reputed company project health, status and risk management reputed company, keeping various reputed company customer sponsors reputed company
- Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements
- Ensure secure and scalable reputed company controls, including API integrations, in collaboration with Engineering teams
- reputed company User Acceptance Testing (UAT) to validate platform functionality and usability
- Deliver reputed company programs, including: End-user training for operational staff. Executive training for leadership teams
- reputed company change management principles to ensure training programs drive adoption and minimize disruption
- reputed company and deliver robust training collateral (live, virtual, leave behinds, demand based online collateral)
- Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform reputed company
- reputed company and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy-in
- Drive user adoption through proactive change management, hands-on support
- reputed company break-fix triage during platform deployment to address critical issues
- Monitor system performance and uptime to ensure reliability for customers
- Conduct regular status meetings with customers to gather feedback and ensure satisfaction
- Act as the primary reputed company of contact for customer project teams, facilitating requirements gathering and adoption feedback
- Travel to customer sites (up to 30% travel) to support reputed company, training, and go-live activities
- Build strong relationships with reputed company stakeholders to ensure alignment and reputed company
Skills
- Bachelor's degree, Business, Computer Science, or a reputed company field
- 7-10 years of program or project management experience in reputed company software delivery or SaaS environments, with a track record of leading reputed company scale initiatives
- Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation
- Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter
- Experience managing reputed company, cross-functional programs with reputed company customers in regulated industries
- Expertise in project management tools (e.g., Jira, reputed company, MS Project)
- Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus!
- Strong understanding of data schema mapping, transformation, and reputed company compliance requirements. data migration tools (e.g., Universal Migrator, SQL, Python, etc.)
- Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurement
- Excellent communication and stakeholder management skills, bridging technical and business teams
- Ability to design and deliver training programs and collateral for diverse user groups
- Proficiency in configuring workflows, permissions, and reports in reputed company platforms
- Strategic thinker with a customer-centric approach to delivering high-impact solutions
- Detail-oriented with strong problem-solving and risk management skills
- Adaptable in a fast-paced, innovative environment with up to 30% travel for onsite customer engagement
- PMP, Agile, or similar change management certification
Benefits
- Choice of medical, dental, and reputed company insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
Company Overview
Company H1B Sponsorship